Staff Positions

  • Dance Administrator

    Overall Responsibilities

    • To insure that all procedures and operations of the MMC’s Dance Department run effectively
    • Maintain a professional office atmosphere
    • Coordinate Dance Department productions and special events in collaboration with Dance Technical Director
    • Support work of faculty and students
    • Train and supervise student office workers
    • Assist in promoting the program to increase professional recognition and enrollment
    • Active Member of MMC Dance Company Advisory Board

     

    Primary Responsibilities

    • Office Manager for Dance Department Office, primarily working for the Chair of Dance
    • Assist with Dance Department productions and special events
    • Assist with Public Relations
    • Serve as Active Member for MMC Dance Company Advisory Board
    • Facilitate communication and dissemination of calendars for full and part-time faculty, staff and students

     

    Specific Tasks

    Office:

    • Maintain professional office atmosphere
    • Prepare materials for dance courses and office (copying syllabi, faculty, current student and alumni correspondence)
    • Assist in compiling, formatting and revision of all Dance Department documents: Calendar, Standard Operating Procedures for Students and Faculty; Student Survival Guide, course listing and catalog
    • Maintain student major data records with special attention to current address, majors, advisor to facilitate Academic Affairs and Registrar
    • Disseminate information as requested among College, students, staff and faculty.
    • Keep track of daily student attendance for the Attendance Record file.
    • Sort, screen and distribute mail for Dance Department
    • Distribute and order office supplies
    • Assist logistics of all B.A./B.F.A. Auditions in collaboration with Faculty Recruiters & Assistant Director of Fine and Performing Arts Admissions.
    • Create and maintain Dance Department Databases (Alumnae/I, mailing list, faculty, students)
    • Provide support to faculty searches (response letters, call candidates, book reservations, and schedule interviews)
    • Facilitate lending of Dance Department keys
    • Assist in the correction and timely submission of attendance rosters, grade rosters, and student/faculty evaluation sheets
    • Assist in researching GPA’s, schedules, academic histories, and other information on Colleague
    • Assist in the correction and timely submission of staff payroll (ADP).

     

    Faculty & Staff:

    • Maintain daily communication and problem solving
    • Facilitate faculty/student/staff communications
    • Keep accurate reports of absences of faculty for payroll
    • Ensure communications with payroll issues are resolved and directed to correct personnel
    • Maintain current faculty contact information

     

    Students:

    • Maintain daily communication and problem solving
    • Facilitate student/faculty communications
    • Maintain logistics of advisement (student schedules, forms)
    • Maintain current student contact information
    • Acknowledge and direct parents’ concerns accordingly
    • Train and daily supervision of student office workers (photocopying, phone work, computer operations, files, and public relations)

     

    Public Relations:

    • Serve as departmental spokesperson to the general public
    • Respond and direct basic recruitment inquiries as appropriate
    • Archive and maintain production schedule and publicity calendars
    • Assist in all department publicity activities as requested
    • Assist in design/editing of flyers and invitations
    • Serve as liaison with printers, publications
    • Assist with and attend special events, Gala Benefit, receptions, informal showings (Behind the Scenes), parent’s day, and reunions
    • Update program advertisements with Admissions Office (Sterns, Dance Magazine, Dance Spirit, Pointe) and in consultation with Faculty Recruiters
    • Assist in updating and revising Dance Department website information with conjunction with Dance Chair and MMC Web Master
    • Organize and supervise large mailings

     

    Production:

    • In collaboration with the Technical Director of Dance, day to day management of production activities (schedule audition slots, prepare documents for auditions, organize casting process, assist in scheduling rehearsals, closed weekends, etc.)     
    • Set-up Meetings (production, faculty, students)
    • Book and confirm videographers and photographers
    • Edit production programs
    • Assist in organizing and coordinating production staff (Lighting Designer, Stage Manager, Costume Designer) in collaboration with Dance Technical Director and Costume Coordinator/Wardrobe Manager.
    • Serve as front of house manager for all shows
    • Train and supervise student staff (ushers, house manager, box office)
    • Oversee tickets (design, sales, order forms, and processing through Business Office)
    • Tally and reconcile box office receipts          
    • Assist in enforcing all safety codes (fire, egress, capacity) to ensure audience safety.

     

    Financial Management of Department:

    • Assist Chair in preparing payroll for adjunct instructors and part-time Dance Department employees
    • I-9 employees, process payroll authorizations and oversee timesheets for accompanists and college work-study students
    • Serve as liaison between adjunct instructors, part-time employees and the business and payroll offices
    • Managing Dance Department day to day budget (develop and maintain)
    • Keep accounts of financial income and expenditures
    • Expedite all P.O.’s for quick turnaround due to production needs

     

    MMC Dance Department Advisory Board:

    • Prepare and organize materials for board meetings
    • Attend and take minutes of each meeting
    • Serve as coordinator of board functions, special events, and special mailings
    • Develop and maintain files for board members’ responsibilities, donation in conjunction with the development office, contacts
    • Serve as liaison between Dance Chair and board

     

    SCOPE OF RESPONSIBILITY

    • 40-45 Faculty
    • 20-25 Accompanists (Staff)
    • 6-7 Part-time student office workers
    • 240 Full-time students
    • 2000 Prospective students contacted per year
    • 5-6 Auditions per year (60-100 applicant’s per audition)
    • 7 Dance Department Productions per year
    • 6 MMC Dance Company Advisory Board meeting per year
    • 7-8 Special events per year (Parents’ Day, MMC Dance Company performances and lecture demonstrations)
    • 1 Gala Benefit reception and performance per year
    • 2  Newsletter publications per year

     

    Computer Files

    • 2,500 name mailing list
    • 8-10 major mailings per year
    • 50-75 letters per week
    • 50 phone calls per day
    • Maintain and update as needed (approximately 4-6 times per year)
    • Correspondence
    • Faculty Information (9 Full-time, 40-45 Adjuncts)
    • Budget
    • Production
    • Casting spreadsheet (2 times a year)
    • Flyer design and mailing (4 times a year)

     

    Other Requirements:

    • Weekend hours required during performance week and auditions (8-10 weekends a year)
    • Late night hours required during production and special events
    • Attend off campus auditions when necessary
    • Computer literate with use of the following programs: Microsoft Access, Excel, Word, Outlook, Adobe Photoshop and InDesign, File Maker Pro
    • Public Relations Skills
    • Organizational time management
    • Multitasking
    • Conflict Resolution
    • Knowledge of Dance Production and Techniques

     

    Marymount Manhattan College is an affirmative action and equal opportunity employer.

     

    How to Apply:

    Please send resume and cover letter to:

    Department of Human Resources

    Marymount Manhattan College

    221 East 71st Street

    New York, NY 10021

    HR@mmm.edu

  • Security Supervisor

    Responsible for the supervision of the College’s security staff and ensures a safe environment for all students, faculty, staff, and visitors to the College. Responsible for the planning, organization and daily direction of all security department personnel. This position reports to the Director of Campus Safety. The Department of Campus Safety operates 24 hours a day, 7 days a week.Please note shifts 

     

    Characteristic Duties & Responsibilities:

    • Supervise and direct security officers and security operations at all College locations
    • Supervise, coordinate and respond to emergency incidents on campus
    • Be well versed in College emergency management and procedure
    • Assists Director of Campus Safety in developing and implementing departmental procedures for security and life safety systems
    • Conduct training for the College’s security staff
    • Ensure enforcement of college policies, rules and regulations
    • Conduct investigations as required
    • Assist in managing the College lock and key program
    • Coordinate efforts with facilities and environmental health regarding building safety issues
    • Monitor and address safety and security conditions on campus
    • Review reports for accuracy and conduct follow ups as necessary
    • Maintain confidentiality in the management of information.
    • Coordinate security scheduling and time / attendance records
    • Evaluate security officer performance
    • Demonstrate reliability and trustworthiness
    • Ability to travel between locations
    • Other duties as assigned

     

    Education & Experience Requirements:

    • Bachelor’s degree in Criminal Justice or related field preferred
    • Five years of progressively responsible experience in college security preferred

     

    Other Requirements:

    • Must be available to work 3-11 PM shifts. 
    • The ability to work in a student-centered campus environment
    • Present a neat and professional appearance at all times
    • Excellent customer service skills
    • Knowledge of emergency management response planning and implementation.
    • Knowledge of federal and state laws applicable to colleges and universities including -
    • Student Right to Know, FERPA, ADA, Campus Security ACT, etc.

    • Proven leadership, interpersonal, communication, problem-solving and presentation skills
    • Previous experience in law enforcement preferred
    • Strong oral and written communication skills
    • Experience in the use of computer programs and related technologies
    • Ability to obtain required certifications (NYS Guard, Fire Guard, etc.)
    • Working knowledge of NYC fire protection and life safety codes
    • Demonstrated knowledge of the operations of electronic security systems
    • Flexibility in working tours / days as required for College special needs
    • Ability to make sound decisions in emergency situations
    • Ability to walk, stand or sit for prolonged periods  

     

    Marymount Manhattan College is an affirmative action and equal opportunity employer.

     

    How to Apply:

    Please send resume and cover letter to:

    Department of Human Resources

    Marymount Manhattan College

    221 East 71st Street

    New York, NY 10021  

    HR@mmm.edu

  • HR Generalist

     

    Under the supervision of the Assistant Vice President (AVP) for Human Resources, the HR Generalist’s main focus is on recruitment for the College.  In addition, the Generalist assists with training, events, employee relations and any other HR related functions.

     

    Characteristic Duties & Responsibilities:

    • Coordinate all phases of the recruitment process including posting advertisements, scheduling and conducting interviews.
    • Assist in developing and updating position descriptions.
    • Administer Unemployment Insurance (UI) accounts, contesting UI claims, initiating requests for UI hearings.
    • Conduct new employee orientation.
    • Assist in the development and update of personnel policies and procedures.
    • Research and implement policies related to work/life/moral issues for employees.
    • Plan and execute events.
    • Suggest and conduct research on HR programs and activities and make recommendations for changes or innovations that may prove beneficial to employees.
    • Partner with the Director of HR and Associate Director of Benefits, HRIS, Compensation to meet Human Resources goals and objectives as stated on the College’s Strategic Plan.
    • Enters and maintains HR data into ADP Workforce Now for bi-weekly payroll
    • Creates data tables, reports and related statistical materials that involve data entry from a variety of sources, and establishes, maintains, and updates files, records, certificates, and/or other documents.
    • Liaises with other divisions of the college as needed
    • Answers employee requests and inquiries
    • Other duties as assigned

     

    Education & Experience Requirements: 

    • Bachelor’s degree required
    • 2-3 years recruitment and/or HR experience preferred

     

    Other Requirements:

    •  Excellent verbal and written communication skills. Proficiency with spreadsheets and databases.

     

    Marymount Manhattan College is an affirmative action and equal opportunity employer.

     

    How to Apply:

    Please send resume and cover letter to:

    Department of Human Resources

    Marymount Manhattan College

    221 East 71st Street

    New York, NY 10021

    HR@mmm.edu

     

  • HR Coordinator

    The HR Coordinator provides significant and varied levels of HR support for the Associate Director of Benefits, Compensation and HRIS and HR Department as a whole.  The job focuses upon data entry, data maintenance the creation of spreadsheet reports, managing Human Resources data and procedures.

     

    Characteristic Duties and Responsibilities:

    • Enters and maintains HR data into ADP Workforce Now for bi-weekly payroll
    • Answers employee requests and inquiries
    • Creates data tables, reports and related statistical materials that involve data entry from a variety of sources, and establishes, maintains, and updates files, records, certificates, and/or other documents.
    • Reconciles benefits data
    • Processes HR invoices
    • Creates and presents training workshops on HR policies and procedures
    • Assists with the processing of termination and COBRA coordination
    • Maintains file imaging system
    • Conducts maintenance of I-9 files
    • Assists the Associate Director of Benefits, Compensation and HRIS in various audits
    • Coordinates various HR events
    • Liaises with other divisions of the college as needed
    • Other duties as assigned

     

    Education & Experience Requirements:

    • Bachelor’s degree required
    • Two to three years’ experience in human resources or payroll

     

    Other Requirements:

    • Excellent command of Microsoft Office (Excel, PowerPoint, and Word)
    • Excellent writing skills
    • Working knowledge of ADP Workforce Now is a plus   
    • Ability to work efficiently in a multitasking environment
    • Must exercise discretion handling confidential matters and documents relating to salary, personnel files, disciplinary matters, financial records and reports

     

    Marymount Manhattan College is an affirmative action and equal opportunity employer.

     

    How to Apply:

    Please send resume and cover letter to:

    Department of Human Resources

    Marymount Manhattan College

    221 East 71st Street

    New York, NY 10021

    HR@mmm.edu

     

  • Academic Advisor

    The Academic Advisor, under the supervision of the Dean of Academic Advisement & Student Retention, will have primary responsibility for advising all probationary and academically at-risk students. He/she will also be responsible for advising new and continuing students on all academic policies, guidelines and requirements pertaining to the fulfillment of their degree programs.

    DUTIES AND RESPONSIBILITIES:

    • Conducting academic reviews each semester to identify students who are not in good standing, and therefore will be placed on academic probation.
    • Manage all aspects of the probationary program, including having at least one meeting per month with all probationary students.
    • Create academic plans for students who have failed to meet established thresholds for satisfactory academic progress, as defined under Federal Financial Aid guidelines
    • Register incoming degree students during the summer prior to the start of their first semester in the college
    • Provide support for faculty advisors through the timely provision of advisement information, consultation and training
    • Work collaboratively with various offices, including the Registrar, Admissions, Student Accounts, Financial Aid, Student Affairs, and Center for Academic Advancement, to further the objectives of academic advisement.
    • Work collaboratively with the Dean of Advisement and other administrators across the college to promote and implement student retention strategies.
    • Advise and assist new and continuing students with the selection of appropriate courses during registration periods.
    • Assist with the production and dissemination of advisement literature related to academic planning, curriculum requirements and other academic policies and procedures.
    • Advise new and continuing students on all academic policies, catalogue rules, regulations and other guidelines governing the fulfillment of their degree programs.
    • Perform periodic degree audits for individual students to assess and evaluate their current progress toward the satisfaction of their degree requirements
    • Prepare various customized reports for faculty advisors, divisional chairs and academic administrators
    • Conduct exit interviews with students seeking to withdraw permanently from the college.
    • Conduct periodic analysis of advisement-related data with the view of continuously improving our advisement delivery system.
    • Perform all other functions as assigned by the Dean of Academic Advisement & Student Retention.

     

    Education Requirements:

    • Master’s degree required

     

    Other Requirements:

    • 1 - 2 years of experience in the area of academic advisement preferred
    • Some college-level teaching experience preferred
    • Demonstrated skills in Microsoft Word and Excel is highly desired
    • Possess excellent oral and written communications skills
    • Demonstrate ability to work collaboratively with faculty, administrators and other staff members
    • Be able to make balanced judgments and decisions
    • Ability to work well with individuals from diverse economic, racial and ethnic backgrounds
    • Must work well within a team-oriented office environment 

     

    Marymount Manhattan College is an affirmative action and equal opportunity employer.

     

    How To Apply:

    Please send resume and cover letter to:

    Department of Human Resources

    Marymount Manhattan College

    221 East 71 Street

    New York, New York 10021

    hr@mmm.edu

  • Residence Director

    The Residence Director is responsible for supervising paraprofessional staff, assisting students with personal needs, overseeing the facility management, advising the hall council, and establishing an environment in the halls that fosters community development and learning.  The Residence Director reports directly to the Director of Residence Life.  This is a full-time, live-in position with on-call responsibilities. 

     

    CHARACTERISTIC DUTIES AND RESPONSIBILITIES

    • Provides leadership, supervision, and development for the staff within their area.
    • Selects, trains, mentors, and evaluates Resident Advisors (RAs).
    • Assumes collateral responsibilities such as resident education, building operations, room assignments, and staff selection.
    • Advises Residence Hall Council.
    • Coordinates all residence hall programming.
    • Oversees and coordinates residence hall administration such as opening and closing, room changes, room check-in and checkout, and occupancy reporting.
    • Maintains frequent contact with resident assistants through staff meetings, individual meetings, and informal contact.
    • Provides informal counseling and referral to individual students.
    • Identifies at-risk students through interactions and following up.
    • Coordinates the department’s response to roommate conflicts and other resident concerns.
    • Supervises the facility management of their assigned hall including health and safety inspections, weekly facility walk-throughs, and building cleaning and repair needs.
    • Responds to written and oral communications, and conducts and attends meetings as required.
    • Maintains a visible presence in the residence halls through participation in residence functions, attendance at resident meetings, involvement in student programming, and frequent walk-throughs of the residence area.
    • Consistently communicates with residents and parents concerning all residential matters.
    • Participates in an on-duty rotation throughout the calendar year to respond to incidents and emergencies as they occur for a residential population of approximately 700 students.
    • Acts as a first responder to emergency situations in the residence halls.  Provides on-call coverage for the residence halls on a rotating basis with other Residence Life staff members.
    • Participates in departmental selection of professional and paraprofessional staff.
    • Attends training sessions and staff meetings as required.
    • Assists with a variety of department, division, and campus-wide committees or projects.
    • Other duties as assigned.

     

    Education & Experience Requirements:

    • Bachelor’s degree is required. Master’s degree in Student Personnel Administration, Higher Education, or related field is preferred. Other requirements include: a minimum of three years’ experience that is directly related to the duties and responsibilities specified.
    • Previous residence life experience is preferred.

     

    Other Requirements:

    • Able to work under pressure
    • Self-directed
    • Strong organizing and coordinating skills
    • Excellent administrative and management skills
    • Strong program planning and implementation skills
    • Ability to develop and present educational programs and/or workshops
    • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
    • Collaborative approach to work while coordinating and leading staff
    • Knowledge of student development and group dynamics
    • Commitment to student-centered learning
    • Ability to balance student needs in relation to department and college goals
    • Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues
    • Assessment and referral skills
    • Knowledge of crisis intervention techniques
    • Ability to react calmly and effectively in emergency situations
    • Demonstrated proficiency in Microsoft Word, Excel and Outlook

     

    Conditions of Employment:

    • The Resident Director is a full-time, 12-month position.
    • Although the position requires approximately 35 hours per week, the nature of the position, at times, necessitates unpredictable workweeks (some weeks requiring more than 35 hours).
    • The nature of the position requires that the Residence Director live on campus in a furnished, assigned apartment located within a residence hall.
    • Residence Directors will be required to participate in a duty rotation system, including break periods, holidays and summer. Residence Directors are required to cover duty during times when the College is closed but the residence halls remain open.  Residence Directors must remain within a certain distance of campus while on duty.

     

    Marymount Manhattan College is an affirmative action and equal opportunity employer.

     

     

    How to Apply:

    Please send resume and cover letter to:

    Department of Human Resources

    Marymount Manhattan College

    221 East 71st Street

    New York, NY 10021

    HR@mmm.edu

  • Director, Clinical Education and Clinical Services

    Under the direction of the Department Chair, the Director oversees the clinical education of students in the Department of Communication Sciences and Disorders. He/she will be responsible for the pedagogical development and assessment of students and establishment of best practices to fulfill various learning outcomes. The Director will also manage administrative duties such as establishing and cultivating relationships with patients; establishing external placements for students; managing clinic-related budgets including fundraisers; ordering supplies; and recruiting and training student employees and clinic educators. In addition, the Director is expected to market the clinic’s services to the greater New York metropolitan area, perform media outreach, and organize informational events for professionals and prospective families. 

     

    **Note: This role is a full-time, 9-month position.** 

     

    Academic Responsibilities:

    Pedagogical Tasks

    • Teach the two Clinical Methods Seminars (SPCH 475/476), the year-long capstone course.
    • Supervise students in in-house weekly clinical practica in the Clinical Methods Seminars.
    • Sponsor independent studies, internships, and research.
    • Train students across the CSD curricula on clinical protocols as they engage in clinically-related activities.
    • Act as secondary clinical educator to students in clinical practica in the field supplementing that of the primary clinical educator at the practicum site.
    • Indirectly assess students via regular communication with field clinical educators.
    • Directly assess students performing in their field placements.

     

    Para-Pedagogical Tasks

    • Train faculty, in-house clinical educators, and field educators on matters regarding clinical education of students
    • Advise students
    • Participate in department, divisional, and college-wide academic meetings that regard:
      • Curriculum development
      • Department pedagogy policies
      • Program development
      • Faculty and clinical educator searches
      • Peer review
      • Faculty development
    • Manage student in-house clinical practica
      • Match students with clinical cases based on their skills sets and academic needs
    • Manage student field practica
      • Investigate and procure appropriate field placements to fulfill learning goals of program
      • Match students with field placements based on their skills sets and academic needs

     

    Administrative Responsibilities:

    Facilities Maintenance

    • Purchase therapy materials, furniture, and office supplies, and systems needed to execute therapy and manage patient and student records
    • Maintain and monitor patient files
    • Develop and monitor plans to implement federal and state mandates and field best practices
      • HIPAA Compliance Plan
      • General Risk Management
      • ASHA Code of Ethics
      • Oversee training of department faculty and clinical educators and relevant MMC staff (i.e., IT, Facilities, Campus Safety)

     

    Personnel Management

    • Hire and train clinic educators, student employees and related staff on tasks and assignments that fit the program’s learning needs
    • Maintain and monitor professional documents (e.g., ASHA Certification, NY State License, Annual HIPAA training)
    • Create and manage clinical educators and students’schedules

     

    Patient  Management

    • Recruit, screen, and accept patients and clients to clinic
    • Manage patient/client waitlist and schedule appointments
    • Maintain and manage regular contact with families to communicate clinic policies, session dates and times, missed sessions, contact information changes, fundraising campaigns, and related matters across each semester
    • Execute yearly patient satisfaction surveys
    • Field general inquiries from the public

     

    Student Management

    • Oversee and organize student clinician scheduling (SPCH 475/476)
    • Oversee and organize student use of clinic room and diagnostic materials (SPCH 435)
    • Oversee and organize student observers in clinic (SPCH 351, SPCH 352)
    • Coordinate with faculty to train student observers in classroom settings (SPCH 155)
    • Oversee and organize student volunteers (Apple and Strawberry Fest Hearing Screenings and related events)

     

    Education & Experience Requirements:

    • Master’s degree in Communication Sciences and Disorders or Speech-Language Pathology required; PhD in Communication Sciences and Disorders or Speech-Language Pathology preferred
    • At least 7 years’ post-clinical fellowship year (CFY) experience with 2-3 years in a supervisory capacity preferred

     

    Other Requirements:

    • NYS Speech-Language Pathology license, or eligibility
    • ASHA Certification
    • Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
    • Proficiency in Calipso, Practice Perfect software preferred
    • Ability to maintain a high level of confidentiality
    • Strong proficiency in basic mathematical functions
    • Excellent oral and written communication skills
    • Strong organizational skills and ability to meet deadlines

     

     

    Marymount Manhattan College is an affirmative action and equal opportunity employer.

     

    How to Apply:

    Please send resume and cover letter to:

    Department of Human Resources

    Marymount Manhattan College

    221 East 71st Street

    New York, NY 10021

    HR@mmm.edu

     


  • Assistant Director of Alumni Relations & Advancement Events

    The Assistant Director of Alumni Relations and Advancement Events provides leadership and management of all alumni relations and special event programs and initiatives of MMC’s Office of Institutional Advancement (IA).  The Assistant Director reports to the Director of Development and is the primary liaison between the College and its network of alumni.

     

    Characteristic Duties & Responsibilities:

    • Develop, market, and implement alumni engagement programs which communicate the importance of philanthropy and encourage alumni participation.
    • Work with the Director of Annual Giving on strategies to increase the alumni giving rate and to identify and qualify alumni prospects. 
    • Recruit, manage and support alumni volunteer leaders for the Reunion Committee, Homecoming, and the Alumni Association.
    • Maintain and update the alumni website and e-newsletter in collaboration with the Web Design & Multimedia Specialist.
    • Execute all aspects of special event planning at the annual Alumni Reunion Weekend, Annual Scholarship Benefit and other special events.
    • Establish and build relationships with a wide range of alumni, locally, regionally, and nationally; maintain regular communication via direct, face-to-face contact, and other strategic methods of communication.
    • Plan, supervise and implement local, regional, and national alumni activities and events; manage event logistics, liaise with appropriate contacts, oversee registration.
    • Work collaboratively with the Institutional Advancement management team on philanthropic strategy to ensure successful fundraising programs that address the alumni constituency.
    • Educate graduating students about alumni benefits and services.
    • Solicitation of select alumni.

     

    Education & Experience Requirements:

    • Bachelor’s Degree.
    • 3-5 years alumni relations experience, including fundraising event planning experience.

     

    Other Requirements:

    • Strong organizational skills, the ability to work quickly and efficiently under the pressure of deadlines.
    • Excellent interpersonal, oral, and written communication skills.
    • Experience in managing complex organizational and interpersonal relationships with faculty, staff, alumni, donors, and volunteers.
    • Ability to demonstrate initiative and manage details within the broader vision of the overall Institutional Advancement strategies.
    • Willingness to travel as needed, with some nights and weekends required.
    • Proficiency in Microsoft Office; knowledge of Raiser’s Edge, or other donor management software program a plus.

     

     

    Marymount Manhattan College is an affirmative action and equal opportunity employer.

     

    How to Apply:

    Please send resume and cover letter to:

    Department of Human Resources

    Marymount Manhattan College

    221 East 71st Street

    New York, NY 10021

    HR@mmm.edu

  • Student Financial Services Supervisor

    The Student Financial Services Supervisor will work as a team member and supervisor in the Student Financial Services area of the Center for Student Services.  The supervisor is responsible for the day-to-day supervision of the student financial services representatives and for establishing and maintaining the highest levels of customer service for all MMC constituencies. S(he) must demonstrate sound judgment, flexibility, creativity, management and problem solving skills.

     

    Characteristic Duties & Responsibilities:

    • Manages the call center within the Center for Student Services and tracks inbound inquiries via phone, chat, and email to ensure courteous, timely, and effective resolution of issues and questions.
    • Identify, monitor, and report call center key performance indicators for coaching/accountability purposes. 
    • Works with CSS Directors to establish customer service standards, implements standards through Student Service Representatives Supervision and accountability.
    • Oversees the staffing of the phones and service desks during all hours of operation.
    • Supervises, hires, evaluates, coordinates, assigns and oversees the work of all Student Financial Service Representatives.
    • Reviews and approves biweekly timesheets of Student Financial Service Representatives using ADP Workforce Now.
    • Ensures that all information given is timely and available to students and other constituents via phone, walk-in and internet traffic.
    • Ensures documents received are entered properly and distributed to the appropriate functional area or processed by the Student Service Representatives.
    • Responsible for resolving discrepancies and complaints. Routes complex requests to other managerial/professional staff and tracks their successful resolution.
    • Works with CSS Directors to develop a comprehensive periodic training program for Student Service Reps, coordinates training activity and confirms content with all related financial service areas.
    • Works with other managerial staff to utilize professional staff in the cross-functional work of the Center.
    • Works cooperatively and deals tactfully with students, visitors, administrators, staff and academic personnel.
    • Other job related duties as assigned by the Assistant VP & Executive Director of Student Financial Services

     

    Education Requirements:

    • Bachelor’s degree required and at least three years of supervisory experience in a customer service setting, preferably in a higher education environment.
    • Experience with call center systems and tracking reports strongly preferred.
    • Understanding of student accounts, financial aid and registrar functions a plus.

     

    Other Requirements:

    • Knowledge of Cisco Promenet call center systems a plus.
    • Knowledge of ADP Workforce Now strongly preferred.
    • Proficiency in the use of an integrated software system, preferably Ellucian Colleague.
    • Proficiency of Microsoft Office Suite especially advanced Excel abilities.
    • Ability to effectively manage multiple assignments and projects.
    • Excellent organizational, communications and interpersonal skills.
    • Ability to work independently as well as part of a diverse and dynamic team of professionals.
    • Ability to maintain confidentiality of records and information.

     

     

    Marymount Manhattan College is an affirmative action and equal opportunity employer.

     

    How to Apply:

    Please send resume and cover letter to:

    Department of Human Resources  

    Marymount Manhattan College

    221 East 71st Street

    New York, NY 10021

    HR@mmm.edu

  • Part-Time Mailroom Clerk

    The Mailroom Clerk picks up and drops off mail daily to the Post Office for the College; sorts, logs and distributes mail and courier packages. The Mailroom Clerk will also assist Mailroom Coordinators at both 71st Street and the 55th Street Residence Hall. 

    • Pick up and sort incoming mail from the Post Office.
    • Assist in the sorting of  mail and delivery to all departments.
    • Work with the Mailroom Coordinator to complete all daily tasks.
    • Accept all incoming deliveries made via UPS, FedEx, etc., and scans all packages into the inbound tracking system, and delivers packages to respective departments.
    • Log all outgoing courier packages and contacts courier for pickup.
    • Post all outgoing mail-including certified or registered mail. Takes all mail to the Post Office
    • Copier maintenance – check paper/staples/toner in designated copiers.
    • Accept all deliveries for the College from vendors. Enters each package into inbound tracking system and is responsible for obtaining signatures for the Neotrak system and uploads all information into the system.
    • Assist the Mailroom Coordinator with other Mailroom duties as directed.
    • Act as backup when either the Mailroom Coordinator at the College or 55th Street Residence Hall is out.
    • Sort and places incoming mail in student’s respective mailbox
    • Cancel subscriptions for students no longer residing at Residence Hall
    • Log out student packages to students upon ID verification and has student sign for package when working at the 55th Street Residence Hall
    • Other duties as defined by the Director of Administrative Services.

     

    Education Requirements:

    • High School diploma or equivalency.

     

    Other Requirements:

    • Understanding of USPS regulations helpful
    • Ability to lift packages up to approximately 50 lbs.
    • Prior Mailroom experience helpful.
    • Flexible hours Monday-Friday; some nights and weekends may be required

     

    Marymount Manhattan College is an affirmative action and equal opportunity employer.

     

    How to Apply:

    Please send resume and cover letter to:

    Department of Human Resources

    Marymount Manhattan College

    221 East 71st Street

    New York, NY 10021

    HR@mmm.edu

  • Director of Career Services

    The Director of Career Services is responsible for the creative management and coordination of the college’s career services for students and recent alumnae/i, as well as a major role in the development of the new MMC CityEdge program. The Director is responsible for the leadership of the office, supervising staff in assisting students in the job search process, evaluating and approving of credit internships, in providing career counseling, resume writing and mock interviews, developing strong employer relations, and the development and hosting of career development workshops and career fairs. In addition, the Director will be expected to use his/her entrepreneurial skills to develop experiential and internship opportunities for all levels of students.

     

    As a member of the Division of Student Affairs, the Director works collaboratively with staff across various departments and divisions within the college, including those in Academic Affairs and Institutional Advancement. In addition, the Director will work closely with faculty across various departments, especially on behalf of students seeking experiential opportunities, internships and graduate school counseling. The Director of Career Services reports to the Vice President for Student Affairs.

     

    Characteristic Duties & Responsibilities:

    • Manages creatively the Office of Career Services, including the supervision of one or more career counselors;
    • Works closely with potential employers to secure internship and job placement opportunities for students;
    • Works collaboratively with the faculty and other administrators across various divisions to assist students in identifying and clarifying their career paths, in securing suitable internships and in exploring graduate school options.
    • Works closely with various divisions such, Academic Affairs and Institutional Advancement, to solicit their support in creating and expanding career services for students and alumnae/i;
    • Develops and hosts career exploration workshops and fairs designed to help students explore and clarify their paths and opportunities;
    • Provides individual career counseling for both students and alums on an ongoing basis;
    • In collaboration with various academic departments, promotes, reviews, and approves credit internships and volunteer opportunities;
    • Manages the online posting of internship and job placement opportunities, both on the MMC websites or on affiliated independent sites;
    • Work closely with the Dean of Academic Advisement and Retention to promote the inclusion of career-related themes and presentations, especially for students who are undecided about their majors;
    • Other duties as assigned by the Vice President for Student Affairs.

     

    Education Requirements:

    • Master’s degree in related field, along with five to seven years of relevant experience.

     

    Other Requirements:

    • Strong interpersonal skills
    • Excellent communication skills—both oral and written
    • Demonstrated managerial and supervisory experience
    • High degree of computer proficiency, especially in programs such as Microsoft Word, Excel, Outlook, PowerPoint and in these use of the Internet
    • Demonstrated knowledge of current job market trends, expectations and culture
    • Ability to effectively network within the local environment, to secure internship and job placement opportunities for students
    • Ability to work effectively with students from diverse social and economic backgrounds
    • Should be available for occasional weekend and evening engagements

     

     

    Marymount Manhattan College is an affirmative action and equal opportunity employer.

     

    How to Apply:

    Please send resume and cover letter to:

    Department of Human Resources

    Marymount Manhattan College

    221 East 71st Street

    New York, NY 10021

    HR@mmm.edu