Staff Positions

  • Student Financial Services Supervisor

    The Student Financial Services Supervisor will work as a team member and supervisor in the Student Financial Services area of the Center for Student Services.  The supervisor is responsible for the day-to-day supervision of the student financial services representatives and for establishing and maintaining the highest levels of customer service for all MMC constituencies. S(he) must demonstrate sound judgment, flexibility, creativity, management and problem solving skills.

     

    Characteristic Duties & Responsibilities:

    • Manages the call center within the Center for Student Services and tracks inbound inquiries via phone, chat, and email to ensure courteous, timely, and effective resolution of issues and questions.
    • Identify, monitor, and report call center key performance indicators for coaching/accountability purposes. 
    • Works with CSS Directors to establish customer service standards, implements standards through Student Service Representatives Supervision and accountability.
    • Oversees the staffing of the phones and service desks during all hours of operation.
    • Supervises, hires, evaluates, coordinates, assigns and oversees the work of all Student Financial Service Representatives.
    • Reviews and approves biweekly timesheets of Student Financial Service Representatives using ADP Workforce Now.
    • Ensures that all information given is timely and available to students and other constituents via phone, walk-in and internet traffic.
    • Ensures documents received are entered properly and distributed to the appropriate functional area or processed by the Student Service Representatives.
    • Responsible for resolving discrepancies and complaints. Routes complex requests to other managerial/professional staff and tracks their successful resolution.
    • Works with CSS Directors to develop a comprehensive periodic training program for Student Service Reps, coordinates training activity and confirms content with all related financial service areas.
    • Works with other managerial staff to utilize professional staff in the cross-functional work of the Center.
    • Works cooperatively and deals tactfully with students, visitors, administrators, staff and academic personnel.
    • Other job related duties as assigned by the Assistant VP & Executive Director of Student Financial Services

     

    Education Requirements:

    • Bachelor’s degree required and at least three years of supervisory experience in a customer service setting, preferably in a higher education environment.
    • Experience with call center systems and tracking reports strongly preferred.
    • Understanding of student accounts, financial aid and registrar functions a plus.

     

    Other Requirements:

    • Knowledge of Cisco Promenet call center systems a plus.
    • Knowledge of ADP Workforce Now strongly preferred.
    • Proficiency in the use of an integrated software system, preferably Ellucian Colleague.
    • Proficiency of Microsoft Office Suite especially advanced Excel abilities.
    • Ability to effectively manage multiple assignments and projects.
    • Excellent organizational, communications and interpersonal skills.
    • Ability to work independently as well as part of a diverse and dynamic team of professionals.
    • Ability to maintain confidentiality of records and information.

     

     

    Marymount Manhattan College is an affirmative action and equal opportunity employer.

     

    How to Apply:

    Please send resume and cover letter to:

    Department of Human Resources  

    Marymount Manhattan College

    221 East 71st Street

    New York, NY 10021

    HR@mmm.edu

  • Part-Time Mailroom Clerk

    The Mailroom Clerk picks up and drops off mail daily to the Post Office for the College; sorts, logs and distributes mail and courier packages. The Mailroom Clerk will also assist Mailroom Coordinators at both 71st Street and the 55th Street Residence Hall. 

    • Pick up and sort incoming mail from the Post Office.
    • Assist in the sorting of  mail and delivery to all departments.
    • Work with the Mailroom Coordinator to complete all daily tasks.
    • Accept all incoming deliveries made via UPS, FedEx, etc., and scans all packages into the inbound tracking system, and delivers packages to respective departments.
    • Log all outgoing courier packages and contacts courier for pickup.
    • Post all outgoing mail-including certified or registered mail. Takes all mail to the Post Office
    • Copier maintenance – check paper/staples/toner in designated copiers.
    • Accept all deliveries for the College from vendors. Enters each package into inbound tracking system and is responsible for obtaining signatures for the Neotrak system and uploads all information into the system.
    • Assist the Mailroom Coordinator with other Mailroom duties as directed.
    • Act as backup when either the Mailroom Coordinator at the College or 55th Street Residence Hall is out.
    • Sort and places incoming mail in student’s respective mailbox
    • Cancel subscriptions for students no longer residing at Residence Hall
    • Log out student packages to students upon ID verification and has student sign for package when working at the 55th Street Residence Hall
    • Other duties as defined by the Director of Administrative Services.

     

    Education Requirements:

    • High School diploma or equivalency.

     

    Other Requirements:

    • Understanding of USPS regulations helpful
    • Ability to lift packages up to approximately 50 lbs.
    • Prior Mailroom experience helpful.
    • Flexible hours Monday-Friday; some nights and weekends may be required

     

    Marymount Manhattan College is an affirmative action and equal opportunity employer.

     

    How to Apply:

    Please send resume and cover letter to:

    Department of Human Resources

    Marymount Manhattan College

    221 East 71st Street

    New York, NY 10021

    HR@mmm.edu

  • Assistant to the Director of Student Accounts

    The Assistant to the Director of Student Accounts will work as a team member in the Student Financial Services area in the Center for Student Services.  Responsible for the day-to-day administration of student accounts receivable including:  invoicing, collections, processing student cash receipts, student refunds in accordance with Title IV guidelines, and all related accounting operations.  The Assistant to the Director of Student Accounts will assist in preparing student tuition payment plans, and work directly with students and/or parents, helping them understand and plan for the financing of the cost of the college education.

     

    CHARACTERISTIC DUTIES AND RESPONSIBILITIES

    • Coordinate and manage all aspects of the student billing process according to college schedules.
    • Supervise the student refund process.
    • Maintain compliance with federal cash management regulations.
    • Prepare daily reconciliation and bank deposit.
    • Supervise and audit all system transactions.
    • Reconcile financial aid disbursements via batch processing and wire transfers.
    • Work with other student service areas to authorize aid and update the system to properly credit student accounts.
    • Ensure the accurate and timely disbursement of federal funds, alternative loans and Title IV refunds/adjustments to students’ accounts.
    • Oversee all third party/ company sponsorship billing and collection.
    • Assist in the collection and preparation of all student account information for the annual audit.
    • Ensure customer-oriented staff interaction with students, parents and colleagues.
    • Resolve discrepancies in student account information with students and/or parents.
    • Other job related duties as assigned.

     

    Education Requirements:

    • BA/BS with a major in business, accounting or finance preferred.

     

    Other Requirements:

    • Knowledge of federal and state policies, procedures and eligibility requirements.
    • Excellent organizational, communications and interpersonal skills.
    • Customer service oriented with a demonstrated history of quality customer service to all stakeholders.
    • Ability to work independently as well as part of diverse, dynamic team of professionals.
    • Ability to maintain confidentiality of records and information.

     

     

    How to Apply:

    Please send resume and cover letter to:

    Department of Human Resources

    Marymount Manhattan College

    221 East 71st Street

    New York, NY 10021

    HR@mmm.edu

     

    Marymount Manhattan College is an affirmative action and equal opportunity employer.

  • Special Assistant to the President

    This position provides high-level administrative support to the President and the President’s Office, including the Assistant Vice President for Strategic Initiatives. This position also works directly with the President and the Chair of the Board of Trustees in planning and executing Board meetings.

     

    Characteristic Duties & Responsibilities:

    Executive Projects/Administration (Approximately 50%)

    • Provide high-level administrative support to the President, as well as to the Assistant Vice President for Strategic Initiatives and members of the senior leadership team when assigned by the President. Support activities include maintaining the President’s calendar primarily with respect to external constituents, reaching out to internal and external constituents, managing correspondence, answering phone lines, troubleshooting, and performing other related administrative support functions.
    • Provide background information and prepare President for meetings with internal or external constituents, including board members and donors.  Provide on-site support to President at such meetings as needed.
    • Coordinate with office support staff to organize meetings and events for the President and senior leadership team, which may involve scheduling, budgeting, working with vendors, implementation, communication, and debriefing. Delegate responsibilities for such events to office work staff as appropriate.
    • Serve as a key resource and provide ongoing public relations on the President’s behalf to students, faculty, staff, trustees, donors, dignitaries, other VIPs, and other constituents.
    • Perform a variety of writing and presentation assignments, which may include announcements, reports, speaking points, analyses, meeting minutes, presentation slides, and other written material. Generate, review, and revise materials, reports, and correspondence as necessary, including written material developed by other offices as needed.
    • Plan, monitor, and manage the operating budget for the President’s Office.
    • Attend meetings and events on and off campus as assigned.
    • Serve as back-up for the office’s Administrative Assistant as necessary.
    • Perform other related duties as assigned.

     

    Board Relations/Corporate Activities (Approximately 50%)

    • Serve as the primary administrative liaison to the Board of Trustees. 
    • Provide administrative assistance to the Board Chair, and handle special board projects and special requests from individual trustees.
    • Have a working knowledge of the Board Bylaws.
    • Schedule and, in collaboration with the President and Board Chair, plan and organize the Board’s meetings and events, and oversee all logistics. Prepare agendas, content material, presentations, and board resolutions.
    • Attend all board meetings, generate meeting minutes, and serve as custodian of official board documents, including minutes, resolutions, and supporting material. Provide administrative support for Board committees as assigned and for Board members when needed.
    • Collaborate with other divisions, particularly Institutional Advancement, on matters related to the Board, including recruiting and orienting new trustees.
    • Send welcome materials to new trustees, invite and organize trustees for commencement and other college events, order gifts as needed, schedule off-cycle meetings.
    • Send and maintain conflict of interest forms for trustees annually and ensure compliance with other Board regulations and requirements. Maintain information about trustees past, present, and future.
    • Perform other duties as assigned.

     

    Required Education and Experience:

    • Bachelor’s degree or higher is required, with a minimum of four years of direct experience working with executives.  Experience working in a college, university, or nonprofit setting preferred. Experience working with boards is a plus. 

     

    Other Requirements:

    • Strong judgment and organizational skills necessary to address, prioritize, and coordinate multiple projects, problems, and activities concurrently.
    • Excellent written and verbal communication.
    • Detail oriented.
    • Ability to anticipate executive’s needs and demonstrate a high degree of initiative and follow-through.
    • A professional demeanor and discretion, and ability to maintain confidentiality.
    • Ability to establish and maintain cooperative working relationships with all college constituencies.
    • Highly proficient in calendar management, research, planning, and problem resolution. Shorthand or fast notes a plus.
    • Highly proficient with computer software, including Microsoft Word, Excel, PowerPoint, and Outlook, and have the ability to quickly learn new software programs.

     

    Marymount Manhattan College is an affirmative action and equal opportunity employer.

     

    How to Apply:

    Please send resume and cover letter to:

    Department of Human Resources

    Marymount Manhattan College

    221 East 71st Street

    New York, NY 10021

    HR@mmm.edu

  • Administrative Assistant - President’s Office

    This position provides administrative support to the President’s Office as a whole and specific support to the Assistant Vice President for Strategic Initiatives/Chief Diversity and Inclusion Officer/Title IX Coordinator.

     

    Characteristic Duties & Responsibilities:

    Executive Projects/General Office Administration (approximately 50%)

    • Serve as the primary point person for maintaining the President’s calendar and scheduling appointments and meetings for internal constituents.
    • Provide general administration for the President’s Office, including opening the President’s Office by the start of business, greeting visitors, answering phone lines, ordering and maintaining office supplies, managing mail, troubleshooting, and performing other related office support functions.
    • Maintain and approve reservations for the President’s conference room, the café room, and other spaces in the President’s purview through the College room reservation system. Provide support and troubleshooting for gatherings in these spaces as needed.
    • Take the lead on the planning of events sponsored by the President’s Office—for example, the holiday party, staff breakfasts, and Town Hall meetings student lunches, board and faculty receptions, and events held in the President’s residence. This includes choosing dates, reserving space, ordering food/drink, doing set-up and clean-up as needed, and coordinating logistics.
    • Manage expense reports for all members of the President’s office staff. Track all events that take place at the President’s residence for the Business Office.
    • Maintain, track, and renew memberships for educational and nonprofit associations. Serve as the point of contact for the Lotos Club and other associations as needed.
    • Provide administrative assistance to the Commencement and Honorary Degree Committees, including obtaining biographies for honorary degree candidates, drafting invitations after board approval, making travel and event arrangements, and providing related support.
    • Back up the Special Assistant to the President as needed, including assisting the Special Assistant to the President on matters related to board activity.
    • Attend meetings and events on and off campus as assigned.
    • Perform other related duties as assigned.

     

    Administrative Support for the Assistant Vice President for Strategic Initiatives/Chief Diversity and Inclusion Officer/Title IX Coordinator (approximately 50%)

    • Provide administrative support for the Assistant Vice President, including maintaining the AVP’s calendar, preparing materials, and performing other administrative tasks as assigned.
    • Provide administrative support for all programming, activities, events, trainings, and cases related to the Assistant Vice President’s role as Chief Diversity and Inclusion Officer and Title IX Coordinator.
    • Maintain files, schedule meetings and interviews, process reports and other paperwork, and perform other support activities for all Diversity/Inclusivity- and Title IX-related matters.
    • Schedule and support Diversity/Inclusivity and Title IX committee meetings, including preparing agendas, attending meetings, taking minutes, and providing follow-up for meeting outcomes.
    • Perform other related duties as assigned.

     

    Required Education and Experience:

    • Bachelor’s degree or higher is preferred
    • A minimum of three years of experience working with executives is strongly preferred. Experience working in a college, university, or nonprofit setting is preferred.

     

    Skills:

    • Strong judgment and organizational skills necessary to address, prioritize, and coordinate multiple projects, problems, and activities concurrently.
    • Excellent written and verbal communication.
    • Detail oriented.
    • Ability to anticipate office needs and demonstrate a high degree of initiative and follow-through.
    • A professional demeanor and discretion, and ability to maintain confidentiality.
    • Ability to establish and maintain cooperative working relationships with all college constituencies.
    • Highly proficient in calendar management, research, planning, and problem resolution. Shorthand or fast notes a plus.
    • Highly proficient with computer software, including Microsoft Word, Excel, PowerPoint, and Outlook, and have the ability to quickly learn new software programs.

     

    Marymount Manhattan College is an affirmative action and equal opportunity employer.

     

    How to Apply:

    Please send resume and cover letter to:

    Department of Human Resources

    Marymount Manhattan College

    221 East 71st Street

    New York, NY 10021

    HR@mmm.edu

  • Director of Career Services

    The Director of Career Services is responsible for the creative management and coordination of the college’s career services for students and recent alumnae/i, as well as a major role in the development of the new MMC CityEdge program. The Director is responsible for the leadership of the office, supervising staff in assisting students in the job search process, evaluating and approving of credit internships, in providing career counseling, resume writing and mock interviews, developing strong employer relations, and the development and hosting of career development workshops and career fairs. In addition, the Director will be expected to use his/her entrepreneurial skills to develop experiential and internship opportunities for all levels of students.

     

    As a member of the Division of Student Affairs, the Director works collaboratively with staff across various departments and divisions within the college, including those in Academic Affairs and Institutional Advancement. In addition, the Director will work closely with faculty across various departments, especially on behalf of students seeking experiential opportunities, internships and graduate school counseling. The Director of Career Services reports to the Vice President for Student Affairs.

     

    Characteristic Duties & Responsibilities:

    • Manages creatively the Office of Career Services, including the supervision of one or more career counselors;
    • Works closely with potential employers to secure internship and job placement opportunities for students;
    • Works collaboratively with the faculty and other administrators across various divisions to assist students in identifying and clarifying their career paths, in securing suitable internships and in exploring graduate school options.
    • Works closely with various divisions such, Academic Affairs and Institutional Advancement, to solicit their support in creating and expanding career services for students and alumnae/i;
    • Develops and hosts career exploration workshops and fairs designed to help students explore and clarify their paths and opportunities;
    • Provides individual career counseling for both students and alums on an ongoing basis;
    • In collaboration with various academic departments, promotes, reviews, and approves credit internships and volunteer opportunities;
    • Manages the online posting of internship and job placement opportunities, both on the MMC websites or on affiliated independent sites;
    • Work closely with the Dean of Academic Advisement and Retention to promote the inclusion of career-related themes and presentations, especially for students who are undecided about their majors;
    • Other duties as assigned by the Vice President for Student Affairs.

     

    Education Requirements:

    • Master’s degree in related field, along with five to seven years of relevant experience.

     

    Other Requirements:

    • Strong interpersonal skills
    • Excellent communication skills—both oral and written
    • Demonstrated managerial and supervisory experience
    • High degree of computer proficiency, especially in programs such as Microsoft Word, Excel, Outlook, PowerPoint and in these use of the Internet
    • Demonstrated knowledge of current job market trends, expectations and culture
    • Ability to effectively network within the local environment, to secure internship and job placement opportunities for students
    • Ability to work effectively with students from diverse social and economic backgrounds
    • Should be available for occasional weekend and evening engagements

     

     

    Marymount Manhattan College is an affirmative action and equal opportunity employer.

     

    How to Apply:

    Please send resume and cover letter to:

    Department of Human Resources

    Marymount Manhattan College

    221 East 71st Street

    New York, NY 10021

    HR@mmm.edu

  • Director of Student Development & Activities

    Reporting to the Dean of Students, the Director of Student Development and Activities is responsible for the development of a comprehensive student activities and leadership program, based on student development principles for a multicultural student population. This position will supervise two professional staff members, one administrative assistant, and one part-time staff. The position works closely with students, other student affairs professionals and academic departments.

     

    Responsibilities for this position include the leadership and day-to-day supervision of all Student Development and Activities programs including Community Service, Student Engagement, Student Leadership and Development, Diversity, and Campus Ministries. The position requires significant leadership and participation in special events such as Commencement, Open Houses, and Admitted Students Days, Family, Friends, and Alumni Homecoming Weekend, and Parent/Family Orientations. The position works closely with all directors in the Division of Student Affairs, Academic Affairs, students, staff, and faculty. This position also oversees the successful implementation of Fall and Spring New Student and Transfer Student Orientations.

     

    CHARACTERISTIC DUTIES AND RESPONSIBILITIES

    • Supervise and direct Student Development and Activities professional and administrative staff.
    • Provide a student-centered and outcomes based approach to the oversight and management of all student development programming.
    • Evaluate existing programs for effectiveness. Make recommendations for improvement, if necessary.
    • Provide inclusive programming for a diverse student population across gender, gender identity, race, ethnicity, class, ability, and other identity categories.
    • Safeguard the confidentiality of Student Affairs by exercising discretion in communicating information to faculty, students, and staff served by the College and in the handling of administrative records, files, and confidential items.
    • Oversee the planning and implementation of New Student and Transfer Orientations.
    • Assist with the coordination of Family, Friends, and Alumni Homecoming weekend.
    • Coordinate activities associated with Commencement.
    • Respond to student and parent concerns.
    • Coordinate updates for the student handbook.
    • Prepare and update budget, files, and materials.
    • Maintain a collegial and professional work environment within Student Affairs; demonstrate consensus-building skills.
    • Work evenings and weekends as programs or campus events require.
    • Other duties as assigned.

     

    Education Requirements:

    • Master’s degree plus a minimum of three years progressive experience past graduate school in Student Affairs.
    • Experience in supervising student leadership development programs.

     

    Other Requirements:

    • Ability to work independently on several projects simultaneously.
    • Strong oral and written communication skills, with an ability to work collaboratively with all constituencies within Student Affairs and colleagues in other departments at the College.
    • Strong organizational and event planning skills.
    • Effective manager of staff in multiple program areas.
    • Good problem solver with creative approach to addressing conflicts and programmatic challenges.
    • Knowledge of student leadership development and engagement practices.
    • Strong diversity and inclusivity programming skills. Demonstrate sensitivity to, and respect for, a diverse population.
    • Strong work ethic, a willingness to go above and beyond what is expected, and the ability to inspire staff to do the same.
    • Knowledge of budget practices.
    • Proficiency with Microsoft Word, Excel, Access, Outlook, PowerPoint, and the Internet.

     

    Marymount Manhattan College is an affirmative action and equal opportunity employer.

     

    How to Apply:

    Please send resume and cover letter to:

    Department of Human Resources

    Marymount Manhattan College

    221 East 71st Street

    New York, NY 10021

    HR@mmm.edu