The College will utilize the following process for issuing refunds or credits to students to reflect the changes we’ve had to make to the spring 2020 semester as a result of the COVID-19 pandemic. The residence halls will not re-open for the remaining portion of the spring semester, and those who were residential students will receive an adjustment for residence hall and meal plan charges as follows:
We have calculated a pro-rated housing charge from the beginning of the semester through March 19, 2020, which was the last day students occupied the residence halls. Students’ housing charges will be credited to their accounts based on the number of days remaining in the semester after March 19. This is approximately 56% of their housing charges for the semester.
Students who do not owe the College funds for the Spring 2020 semester and did not receive Title IV aid funds will be eligible to receive a credit to their account that may result in a refund. Students eligible to receive a refund have the following options available:
- Hold my refund and apply it to Fall 2020 (any charges); or,
- Issue my refund directly to me via electronic funds transfer. Refunds can only be made through electronic funds transfer at this time.
If you would like a refund to be issued directly to you and you have not yet signed up to receive electronic refunds, please follow these steps:
- Log onto MMC Connect using your MMC username and password.
- Under the ‘Financial Information’ section, select ‘Bank Information (U.S.)’ and follow the on-screen instructions.
- Once you complete the online registration, a confirmation email will be sent immediately to your MMC email address.
You should receive your electronic refund within 14 days. If you have any questions or need further assistance, please email firstname.lastname@example.org or call the Center for Student Services at 212-517-0500.
Past-Due Balances and Monthly Payment Plans
Adjustments based on the housing reimbursement will be applied directly to the student’s account. Students with outstanding balances will have this credit applied to their balance due. Students on a payment plan have had the reimbursement amount applied to the balance on their payment plan.
The pro-rated room and housing reimbursement will offset any amount that is still outstanding on student accounts. Please note that if a student currently owes more on their account than the total housing reimbursement amount, the student will not receive a refund; the reimbursement will reduce the total amount owed on their account.
Unused dining dollars roll from one term to the next. Returning students will not receive a refund on dining dollars, but their remaining funds will be fully available to use in the fall semester or beyond. We are also looking to expand our partnerships with other locations to allow more opportunities for students to use their dining dollars when they return to campus.
Graduating seniors will receive a refund of their current balances as of April 8, 2020. Please note that this only applies to seniors with balances greater than $100. Balances of less than $100 will be forfeited and will not be refunded. Please also note that only graduating seniors receiving their degrees this June are currently eligible for this reimbursement; potential reimbursements for seniors due to graduate in September will be determined at a later date.
If you have questions regarding this policy, please feel free to reach out to email@example.com.
A number of students and parents have inquired about the graduation fee in light of the postponement of the commencement ceremony. In an effort to remain thoughtful and responsive to your concerns, graduating seniors will receive a full credit of the graduation fee to accommodate the change in plans as a result of the COVID 19 pandemic. This credit will be processed in the same way as housing reimbursements and will be applied first to any outstanding balance on your student account, before being issued as an electronic refund.
We are currently working to process refunds to students’ accounts, and we thank you for your patience in understanding that this process takes time. You should expect that all credits will be reflected on your account and refunds processed electronically, if applicable, by April 30, 2020.
If a student or parent has questions or comments, please contact Student Accounts at 212-517-0500 or email firstname.lastname@example.org. Representatives are available to assist from 9:00am to 5:00pm EST Monday through Friday.