Frequently Asked Questions

General Questions
  • Will I get a refund on room and board?

    All residential students who leave the residence halls will receive a prorated reimbursement from March 19, 2020 through the end of the semester. This includes all students who left prior to this week, and applies even if you have been unable to completely empty your room of all belongings. As long as you are no longer living in the residence halls after March 19, you will receive this refund.

    Refunds will not be applied to students who receive permission to remain in the residence halls for the remainder of the semester.

  • I left personal items in my locker. Can I retrieve them?

    We know many students were unable to empty their lockers before leaving. Originally, when we had to close the campus, our hope had been to allow students to return to retrieve their locker belongings as soon as possible. But the New York State “On PAUSE” directive issued by Governor Cuomo, which has been in effect since March 22, 2010, prohibited that. As you may already know, the governor has established several metrics for reopening. Once a region meets those metrics, reopening can begin in specified phases. NYC has not yet met those metrics, and once we do, education falls into the fourth and final phase for reopening. 

    Once we are permitted back on campus, we will set up time slots for students to return to clean out their lockers; but at this time, we must adhere to the directives from the State, especially because we have essential employees (security and facilities) working in the building, whose health and safety would be at risk by allowing other guests into the building at this time.

  • Why did MMC cancel commencement so far in advance?

    We understand and share your disappointment about the cancellation of Commencement, one of the most joyous events of the year for our entire community, and we recognize this turn of events is especially heartbreaking for graduating seniors and their families. 

    Current Centers for Disease Control (CDC) guidance recommends that events with more than 50 people not be held in the US in the next eight weeks. We have made the decision to cancel current Commencement plans at this time based upon careful deliberation of this guidance and in an effort to accommodate families who will need to make or cancel travel plans in advance. 

    Members of MMC’s Commencement Committee are hard at work to reimagine the Commencement experience for our graduating seniors and to ensure that their achievements are celebrated in ways that are consonant with their health and safety. Please stay tuned for further information soon. 

About the CARES Act
  • 01. What is the Coronavirus Aid, Relief and Economic Security (CARES) Act?

    The CARES Act is federal legislation that was signed into law by Congress on March 27, 2020, to provide emergency assistance and economic relief for individuals, families, and businesses affected by the COVID-19 pandemic. 

    Among other provisions, the CARES Act authorized the Higher Education Emergency Relief Fund, through which allocations were made to individual institutions of higher education. MMC has received $1,701,441 through this fund, 50% of which ($850,721) must be distributed directly to students in the form of emergency grants to assist with unexpected expenses related to the COVID-19 pandemic.

  • 02. Who is eligible for CARES Act Funding?

    Students who are eligible for federal student aid under Title IV are eligible to receive an emergency grant through the CARES Act.

    Eligibility and award amount are based on federal need as calculated by the FAFSA form.  Priority is given to the neediest (PELL-eligible) students first. Other eligible students—those who have completed the FAFSA—will be notified prior to May 31, 2020.  All eligible students will receive a confirmation email when they are approved, indicating their award amount and details on how they will receive their funds, as well as any instructions they should follow.

    Students who are potentially eligible for CARES Act funds but who have not yet completed a FAFSA will be contacted by the Center for Student Services (CSS).

    Unfortunately, the U.S. Department of Education does not allow these funds to be used for international students, undocumented students, or non-matriculated students. If you are a student who falls into one of these groups who is experiencing a financial emergency, please contact Carol Jackson, Vice President for Student Affairs, at  

  • 03. How are students determined to be eligible for Federal Title IV aid?

    Filing the FAFSA is the easiest way. The items listed below are required and are collected through the FAFSA.

    To be Title IV Federal Aid eligible, students must:

    • Be enrolled or accepted for enrollment in a degree or certificate program 
    • Be making satisfactory academic progress
    • Have completed a 2019-20 or 2020-21 Free Application for Federal Student Aid (FAFSA)
    • Not owe an overpayment on Title IV grants or loans
    • Not be in default on a Title IV loan
    • File “as part of the original financial aid application process” a certification that includes:
      • A statement of educational purpose
      • Student’s SSN
    • Be a U.S. citizen or national, permanent resident, or other eligible noncitizen
    • Have returned fraudulently obtained Title IV funds if convicted of or pled guilty or no contest to charges 
    • Not have fraudulently received Title IV loans above annual or aggregate limits
    • Have repaid Title IV loan amounts over annual or aggregate limits if obtained
    • Have Selective Service registration verified if male
    • Have a verified Social Security Number
    • Not have a federal or state conviction for drug possession or sale, with certain time limitations
  • 04. How many MMC students will qualify for CARES Act funds?

    Currently, 1,519 MMC students are potentially eligible for CARES Act funds based upon the Department of Education’s eligibility criteria. 

    Of this total, 1,207 have already completed a FAFSA for the 2019-20 year and will not have to file any paperwork to receive their funding. The remaining 311 students will be contacted by CSS and can be reviewed and potentially granted funding if they submit a 2019-20 or 2020-21 FAFSA.

  • 05. When will CARES Act funds be available to students?

    After signing and returning the Certification and Agreement form, the College received the grant funds and President Kerry Walk appointed a task force, which has been diligently assessing student eligibility and developing procedures for distributing funding to eligible students.

    We expect the first round of funds—to full-time, PELL-eligible students enrolled in the Spring 2020 semester—to be disbursed to students beginning Thursday, May 21, 2020. Grants to all remaining full-time and part-time, Title IV-eligible students will be distributed by the end of May

    Recipients will be notified of their eligibility and award amount via a message to their MMC email account. MMC will begin to disburse emergency financial aid grants from MMC’s Higher Education Emergency Relief Fund Allocation to students by Thursday May 21, 2020.  Students who have enrolled in direct deposit will see their funds appear in their account within 3 business days after disbursement. Those who receive paper checks will receive those funds within 10 days after the check is processed.

  • 06. Which students get CARES Act funds, and how much will they receive?

    All full-time, Pell-eligible students, enrolled in the Spring 2020 semester, will receive a one-time grant of $750. These funds will begin to be distributed as of Thursday, May 21, 2020.

    All remaining Spring 2020 full-time, Title IV-eligible students will receive a pro-rated grant, based on need as determined by the FAFSA, of between $350 – $600. Grants to part-time students will be pro-rated based on enrolled credits. These funds will be distributed by the end of May.

    Students who have not yet completed a FAFSA will be contacted by the Center for Student Services.

  • 07. How can I spend the money I receive?

    The CARES Act Higher Education Emergency Relief Fund provides funding to institutions to provide emergency financial aid grants to students whose lives have been disrupted by COVID-19, many of whom are facing financial challenges and are struggling to make ends meet. Eligible expenses may include food, housing, course materials, technology, health care, and child care.  

  • 08. How will I receive my CARES Act funds?

    Students will receive a message to their MMC email account with details about your award amount and any instructions you need to follow to receive your funds.

    Students are strongly encouraged to enroll in direct deposit to receive CARES Act funds quickly and securely. See instructions below.

    Students who do not or cannot sign up for direct deposit will receive a paper check. See instructions below for updating your mailing address if needed.

    EFT/Direct Deposit Instructions

    Enrolling is quick and easy. Be sure to have your bank account and routing numbers on hand.  To begin the process, follow the steps below:

    • Log onto MMC Connect using your MMC credentials
    • Under the ‘Financial Information’ section, select ‘Bank Information (U.S.)’ and follow the on-screen instructions.
    • Once you complete the online registration, a confirmation email will be sent to your MMC email address. 


    Update Preferred Permanent Mailing Address*

    *Please note that EFT/Direct Deposit is the preferred method for fund distribution.

    • Log onto MMC Connect using your MMC credentials
    • Under the ‘User Account” section, select “Update Mailing Address” and follow the on-screen instructions.
  • 09. Will students need to pay taxes on CARES Act grants they receive?

    Emergency grants provided to students through the CARES Act are not taxable. Click here to read detailed guidance from the IRS.

  • 10. Status Updates on CARES Act funds

    MMC received CARES Act funding on April 28, 2020 and began disbursing funds to students on Thursday, May 21, 2020.

    30-Day Fund Report: As of Friday, May 29, 2020, 420 MMC students received emergency grants totaling $315,000.

    Updated Fund Report: As of Monday, June 8, 2020, 1,214 MMC students received emergency grants totaling $696,160.

  • 11. Who can I contact if I have additional questions?

    Please send a message to if you have further questions, and a member of the Center for Student Services will respond as soon as possible.

Residence Hall Questions

Please click here for FAQs about the residence halls and the process for retrieving student belongings.

Questions About Remote Academics
  • Will I get a tuition refund for the spring 2020 semester?

    While we understand that the delivery of your courses had to be modified during this period of remote instruction, this is truly an unprecedented time, not only for MMC, but for all institutions of higher education. Our faculty worked diligently to ensure that the online instruction they provided achieved the learning goals outlined in your syllabi at the beginning of the semester. As such, the College is not offering tuition refunds.

  • When will the College open for in-person instruction again?

    We are currently operating with remote academic and business operations through at least the end of the spring semester, on Thursday, May 21, 2020.

    MMC is currently planning for an in-person, on-time start for the fall 2020 semester, recognizing that these plans may change in response to the guidance and direction of government and public health officials. For this reason, MMC is also developing robust contingency plans, and we will keep our students, families, and the entire MMC community informed of any updates in the coming months.

Pass/Fail Grading Policy

  • 01. What was MMC’s Pass/Fail Grading Policy for the spring 2020 semester?

    We want to ensure students have the opportunity to try their best in all of their classes and hopefully do really well in all of them. But we understand that these unprecedented circumstances may mean that you may not succeed in all of your classes despite your best efforts. Therefore, we are implementing the Pass/Fail Grading option for all spring 2020 classes. Here’s how it will work:

    • Step One: Faculty will continue grading students throughout the semester and will assign final letter grades based on the criteria outlined on their syllabi. 
    • Step Two: At the end of the semester, you will receive your grades as usual. At that point, you may opt for Pass/Fail in one or more of your spring 2020 classes by submitting an online form (accessible under “Tools” on the MMC Student Portal). At that time, any grade of D or higher in the courses you selected convert to P. (F will remain F.) You may make this request for any spring 2020 classes without restriction (major/minor/concentration requirements; general education requirements; electives; independent studies; internships). A grade of P will be sufficient to fulfill major, minor, concentration, and general education requirements. A grade of P is not calculated in your GPA. 

    Find the Pass/Fail Grading Option Request Form under “Tools” in the MMC Student Portal:

    PassFail form on Portal

  • 02. What are the deadlines for submitting Pass/Fail grade requests?

    Deadlines for submitting Pass/Fail Grade requests:

    • Graduating Seniors: Graduating seniors must submit these requests by Monday, June 1, 2020 so that their transcripts can be finalized and their degrees can officially be conferred. It is not possible to change final grades once your degree has been conferred. We will send you an online form prior to the end of the semester to submit these requests. You can also reach out to the Advisement Office ( for additional guidance.
    • Continuing Students: Students who are not graduating in June will have until Monday, June 15, 2020 to submit their requests for the Pass/Fail Grading option. We will send you an online form prior to the end of the semester to submit these requests. You are encouraged to speak with your faculty advisors about your decisions. You can also reach out to the Advisement Office ( for additional guidance. You should contact Financial Aid ( ) if you have questions about financial aid implications of the P grade.
    • Study Abroad Students: Students must submit their request by Saturday, August 15, 2020.

    Find the Pass/Fail Grading Option Request Form under “Tools” in the MMC Student Portal:

    PassFail form on Portal

  • 03. Is an F grade calculated into the GPA?


  • 04. Is the P grade calculated into the GPA?


  • 05. What will appear on my transcript for courses for which I have elected a Pass/Fail grade option?

    Pass grades will appear as P*. Failing grades will appear as F.

  • 06. Will there be an explanation on the transcript of the special spring 2020 circumstances?

    Yes, for the P* grade, the transcript notation will read:  IN SP20,  W ITHDRAW AND PASS/FAIL GRADING OPTIONS WERE EXPANDED DUE TO COVID-19.  

  • 07. Will the P count towards electives and a course intended to fulfill degree requirements, including courses intended to fulfill general education requirements, major or minor requirements, or courses intended as prerequisites for graduate schools?

    Yes, in spring 2020 only. Note, however, that graduate schools will differ in the way they view grades of P on transcripts.  

  • 08. Do P grades transfer to other institutions?

    It depends on their policies. Many institutions are creating exceptions for this period of time.

  • 09. Does an F grade have an impact on eligibility for the Dean’s List and graduation honors?


  • 10. Will P grades be accepted by graduate schools or other post-collegiate institutions?

    It depends on their policies. Many institutions are creating exceptions for this period of time.

  • 11. How should I decide whether to choose a P/F grading option?

    Once the  faculty have  recorded grades, due May  1 8, 2020, you can decide whether you would like those grades to remain on your transcript or have some changed to Pass (P * ). Note that F grades will remain F grades, regardless of whether you select the P/F grading option.  

  • 12. If I elect to take any of my Spring 2020 courses Pass/Fail under the COVID-19 Spring 2020 Pass/Fail Policy, will that have an impact on my grade point average (GPA)?

    The Pass (P*) grade is not used in the grade point average calculation. Note, however, that i f you select a Pass (P*) grade to  replace  the original letter grade from your faculty, then your Term, Major, and Cumulative GPA’s may be affected. Students who receive a  Pass (P*) grade earn the full number of completed credits for the class.  

  • 13. How is my Term GPA calculated?

    Students who receive a mix ture  of letter grades and Pass (P*) grades will have a Term GPA calculated using the letter grades (excluding Pass  ( P* )  grades) Students who receive Pass (P*) grades for  all of  their classes will not have a Term GPA ,   and the Cumulative GPA will not change from the previous semester.  

    How can I calculate my GPA?
    Your GPA can be found by viewing your Academic History via MMC Connect. To calculate your estimated GPA in a given semester, or to estimate the GPA you will receive for the current semester using your expected grades, you can use a GPA Calculator (note: this is an Excel file that downloads to your computer).

  • 14. How does the Pass (P*) grade affect the Dean’s List?

    The Dean’s  List  eligibility is based on your Term GPA.  If you Term GPA is a 3.5  of higher, you will make the Dean’s List.   

  • 15. How would Pass (P*) grades affect my Cumulative GPA?

    Pass (P*) grades are not calculated in your  GPA ,   but  may  affect  your cumulative  GPA.  

    How can I calculate my GPA?
    Your GPA can be found by viewing your Academic History via MMC Connect. To calculate your estimated GPA in a given semester, or to estimate the GPA you will receive for the current semester using your expected grades, you can use a GPA Calculator (note: this is an Excel file that downloads to your computer).

  • 16. If I elect to take any of my Spring 2020 classes Pass/Fail under the COVID-19 Spring 2020 Pass/Fail Policy, will this have an impact on my eligibility for Gold Key or Latin honors (e.g. summa cum laude) upon graduation?

    Only courses in which you received a letter grade, A through F, excluding  s pring 2020 Pass (P*) grades, will factor into your Major and Cumulative GPA and  will  be used to assess your eligibility for graduation honors   (e.g. ,   Gold   Key ) and Latin honors.  

  • 17. Does the grade of P count in the GPA calculation?

    No, never – see above for additional information.  

  • 18. Does the grade of F count in the GPA calculation?

    Yes, always.  

  • 19. Will my financial aid for future terms at MMC be affected if I elect a Pass/Fail grading option?

    In most cases, no. However, if you are not making  satisfactory academic progress  as defined by the federal government,   changing a grade to Pass / Fail may have an impact on financial aid for future terms at MMC. To determine this, please consult  financial aid  

  • 20. If I received a D and select a P/F option, will that course count toward the fulfillment of requirements in the major and minors?

    Yes, for this semester only.   Contact the Registrar, Regina Chan at  to request the manual adjustment.

  • 21. Once I choose a P/F option, can I reverse it?

    No, there is no opportunity to reverse this decision.

  • 22. Will graduate schools look at the Ps earned in spring 2020 differently than usual?

    It’s not clear yet, but possibly.

  • 23. If I choose the P/F option and received an F, can I still appeal the grade?

    Yes,  the grade appeal s  proce ss  is open to all students  as long as  they follow the procedure and deadlines.

  • 24. If I choose the P/F option, can I still pursue a grade waiver?

    Yes, for this semester only, the grade waiver petition is open to all students who selected the P/F grading option  as long as  they follow  the procedure and deadlines.  

  • 25. Can I choose the P/F option for internships and independent studies?

    Yes, for this semester only.   

  • 26. If this is a repeated course, how will the GPA be calculated?

    The P will not calculate into the GPA. In other words, a P/F  course  taken in spring 2020 and  used as a replacemen t for a previously taken course  may be taken  P/F,  with knowledge that the student loses the benefit of improving their GPA.

  • 27. Can I submit a request for the P/F grading option after the deadline?


  • 28. If I get an INC (incomplete) in a course, can I still choose the P/F grading option? And if so, what is the deadline?

    Since the deadline to change an INC to a letter grade is in October and past the Pass/Fail grading option deadline of June 15, P/F grading can only be chosen if all work is completed and a final letter grade is submitted by June 11. You will then have until June 15 to choose the P/F grading option. All other Incompletes that are not changed to a letter grade by June 11 will subsequently be converted to letter grades without the P/F grading option.

  • 29. Do I have to have completed 60 credits of academic work to select the P/F grading option?

    No, not in spring 2020.  

  • 30. Can I select the P/F grading option if I am on academic probation?

    Yes, in spring 2020 only.

  • 31. Can I select the P/F grading option for courses taken abroad?

    Yes, in spring 2020 only.  The deadline is August 15, 2020 for courses taken in an approved study abroad program.   

  • 32. How do I select the P/F grading option in spring 2020?

    Go to the   Spring  2020 Pass/Fail Option form on the MMC Student Portal  and complete it by  June 1, 2020 for graduating seniors and by June 15, 2020 for non-graduating students.  The deadline for  Study Abroad students  is   August 15, 2020 .

    Find the Pass/Fail Grading Option Request Form under “Tools” in the MMC Student Portal:

    PassFail form on Portal

  • 33. Can I choose the Pass/Fail Option for Independent Study courses and Internships?

    Yes, for spring 2020 only.

  • 34. Can I choose the Pass/Fail option for as many courses as I would like?

    Yes, and they  will not apply to the maximum number of Pass/ Fail  credits of four courses or  1 5  credits   for  s pring 2020 only .

  • 35. Do I have to complete all course requirements to be eligible to receive the grade of Pass (P)?


  • 36. Can I reverse my decision?

    No,  there is no appeals process for spring 2020 Pass/Fail grading option selection .  

  • 37. Will a spring 2020 course in which I received a grade of Pass (P) be counted toward the 60-credit minimum MMC credits necessary to receive honors at Commencement?


  • 38. What is the grade of Pass (P) considered equivalent to?

    A Pass (P*)  grade is equivalent to a grade of D or better (for the spring 2020 semester only).  Although the P* grade is not calculated into   your GPA, you should keep this equivalency in mind  if you plan to use your transcript for graduate school and fellowship applications, among other things.

  • 39. Will the grades of Pass (P) transfer to other institutions?

    Generally, they do not . However, many institutions are altering their policies  to make exceptions  for spring 2020 grades.

  • 40. Where can I learn more about the P/F grading option?

    There will be several  opportunities for students to ask additional questions.  Please  watch for emails from Advisement with details. Be sure to read  all of  the Frequently Asked Questions carefully as well. If you have a question that has not been answered here, please email    

  • 41. Is there a limit to the number of courses for which I can select the P/F grading option in spring 2020?


  • 42. Will my instructor know that I have chosen the P/F option?

    In most cases, no Given the unusual circumstances of these policy except ions, if students would prefer to make t heir instructors aware of their decision, for whatever reason,  we assure you that  instructors will be receptive and supportive.  Note,  however, that  if your instructor hap pens to be your academic advisor ,  then  they  will be able to see your grades from your program evaluation on advisement day .  

  • 43. Are there any immigration-related ramifications for international students who elect to switch their courses to P/F?

    No, and none  are  expected.  

  • 44. Will courses taken P/F this semester count toward teaching certification/licensure?

    As of March 5, 2020, the answer is no. But we will continue to monitor New York State Department of Education for guidelines. 

  • 45. Where do I turn for questions about my GPA?

    Students may  view  GPA  information on MMC Connect: Under Academic Profile > Academic History> Transcript Type CR. There, students will be able to view their Earned Credits, Quality Points, and Cumulative GPA.  For information on how to calculate your  GPA , go to  Computing the Grade Point Index (GPA)   in the 2019-20 academic catalog.    

  • 46. If I select the P/F grading option, which grades convert to P and which convert to F?

    Any grade from A  to D will convert to P. An F will remain an  F.  

  • 47. Can I choose some letter grades and some P/Fs?

    You don’t have to  do anything if you want  letter grades  to remain on your transcript . They are the default. If you wish to change letter grades to P/F, then you will need to complete the  Spring 2020 Pass/Fail Option form .

  • 48. Will a Pass (P) grade affect my ability to get into graduate school?

    Possibly . Most graduate schools do not consider courses for which a student earned a P as acceptable towards graduate level work. However, many institutions are making exceptions for the grades earned in  S pring 2020. The best thing to do is to contact schools that offer graduate programs in which you have interest and ask. 

  • 49. If, after I have read the FAQ but still can’t decide, where do I turn for advice on whether to select the P/F grading option?

    Advisement is available to help you decide. Just reach out to  to set up a time to talk.  


  • 50. Will the Pass/Fail Grading Policy be extended to summer and fall classes?

    The special Pass/Fail Grading Policy was for the spring 2020 semester only. It does not apply to summer or fall classes.

Withdraw Policy

  • What is MMC’s Withdraw Policy for the spring 2020 semester?

    Normally, you can choose a W (Withdrawal) in a course until the eighth week of the semester.

    For spring 2020, we are extending this deadline through the end of the semester. This means that you can elect to officially withdraw from one class and receive a W grade until Tuesday, May 21, 2020.

    A W carries no academic penalty, meaning it has no impact on your GPA. It does, however, mean that you receive no credit for the course. 

    If you want to withdraw from a course, it is important that you officially withdraw and receive the W grade rather than just stop participating in the class. Without an official withdrawal, you earn a UW (Unofficial Withdrawal) grade, which is calculated into your GPA as an F. 

    To officially Withdraw from a class, please contact the Office of Advisement at

  • Will the W remain on my transcript, even if I retake the course?


  • Will I receive credit for a course in which I elect a W?


  • What if I had planned to graduate and the W brings me under the required number of credits to graduate?

    Your graduation will be delayed until you achieve the required number of credits to graduate.

  • What if I was taking a class to fulfill a requirement and I withdraw with a W grade?

    You will not earn credit for the class and will need to retake it in the future to fulfill this requirement.

  • What if electing a W brings me under 12 credits (full-time status)?

    Going below 12 credits may impact your progress towards degree completion, so you should speak with someone in the Advisement Office (

    International Students are required to maintain full-time status at all times, so they should not withdraw from a class if doing so would take them below 12 credits.

General Questions about COVID-19
  • New York declared a State of Emergency. What does that mean?

    The declaration of a state of emergency means there is an event or situation happening that requires a coordinated response. By declaring a state of emergency, resources are made available to focus a unified response to support the public well-being.  As Governor Cuomo noted, this declaration allows (among other things):

    • Expedited procurement of cleaning supplies, hand sanitizer and other essential resources
    • Qualified professionals other than doctors and nurses to conduct testing
    • Expedited procurement of testing supplies and equipment
    • Expedited personnel onboarding
    • Expedited leasing of lab space
    • Allowing EMS personnel to transport patients to quarantine locations other than just hospitals
    • Providing clear basis for price gouging and enforcement investigation
  • What is a coronavirus?

    Coronaviruses are a large family of viruses that cause respiratory illnesses such as the common cold, and more severe illnesses such as Severe Acute Respiratory Syndrome (SARS) and Middle East Respiratory Syndrome (MERS), and COVID-19, which is causing the current global health concern. Coronaviruses commonly circulate in animals and sometimes also infect humans.

  • How is it spread?

    While COVID-2019 is believed to have originated from animals, the virus is thought to spread mainly from person-to-person:

    • Between people who are in close contact with one another (within about 6 feet).
    • Via respiratory droplets produced when an infected person coughs or sneezes, and landing in the mouths or noses of people who are nearby or possibly inhaled into the lungs.

    It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads.

    People are thought to be most contagious when they are most symptomatic (the sickest). Some spread might be possible before people show symptoms; there have been reports of this with this new coronavirus, but this is not thought to be the main way the virus spreads.

  • What are the symptoms of this coronavirus (COVID-19)?

    For most people, the coronavirus causes only mild illness. However, it can make some people very ill and more rarely, it can be fatal. Older people, and those with pre-existing medical conditions (such as high blood pressure, heart problems or diabetes) appear to be more vulnerable. The incubation period (how soon symptoms appear from the time of first exposure) is 14 days. Symptoms can include:

    • Runny nose
    • Headache
    • Cough
    • Sore throat
    • Fever
  • What is the incubation period?

    An incubation period is how soon symptoms appear after the time of first exposure to a virus.

    The current evidence suggests a typical incubation period for this virus is 2 to 14 days. 

  • How can I protect myself against COVID-19?

    There are currently no vaccines available to protect against human coronavirus infection. To reduce your risk of infection:

    • Wash your hands often with soap and warm water for at least 20 seconds.
    • Avoid touching your eyes, nose, or mouth with unwashed hands.
    • Avoid close contact with people who are sick.
    • Cover your mouth and nose with a tissue or your sleeve (not your hands) when coughing or sneezing.
    • Avoid contact with animals while abroad, including live bird markets.
    • Ensure food is thoroughly cooked, including eggs and meats.
    • Seek medical assistance as soon as possible if you develop symptoms during or after travel, especially if the symptoms include fever, cough, and shortness of breath.
  • If I have cold or flu-like symptoms, what should I do? Should I self-isolate?

    If you are not feeling well, stay home from work, school, and other errands, if possible. Avoid public transportation. Remain home until you have been without a fever for at least 24 hours.

    Call your healthcare provider (students can call the Dow Zanghi Student Health Center at 212-759-5870 or your nearest urgent care center) and notify them of your symptoms. They will provide guidance on how you should proceed. You should always call in advance.

    If you have a suspected case of COVID-19, please notify immediately.

    Read here for detailed instructions from the CDC on what to do if you think you are sick.

  • What does it mean to self-isolate?

    Generally speaking a recommendation to self-isolate means you should stay in your room/apartment and avoid contact with others.  More specifically:

    • Stay home — in your room, your apartment, or your house. Do not go to work, classes, athletic events, or other social gatherings.
    • If you are living in a shared accommodation, do not spend time in shared living spaces and limit contact with those you live with. 
    • Arrange for food to be delivered via friends, grocery delivery services, etc.; if you have concerns about this, please contact Residence Life for assistance.
    • Avoid sharing household items. Do not share drinking glasses, towels, eating utensils, bedding, or any other items until you are no longer asked to self-isolate.
    • Wipe down surfaces (including doorknobs, telephones, and bathroom surfaces) frequently with a standard household disinfectant such as Clorox® wipes.
    • Monitor your temperature twice a day.

    MMC’s Office of Residence Life and Dow Zanghi Student Health Center have identified potential self-isolation areas within the Residence Halls should the need for a student to self-isolate arise. If you suspect you may have coronavirus, please contact the Student Health Center (212-759-5870) or your nearest urgent care center, and also notify

  • What does it mean to quarantine?

    Quarantine means separating a person or group of people who have been exposed to a contagious disease but have not developed symptoms from others who have not been exposed, in order to prevent the possible spread of that disease. Quarantine is usually established for the incubation period of the communicable disease (14 days for this coronavirus).

    A mandatory quarantine is a formal, binding requirement for someone to be separated from other contacts in the interest of public health and may be enforced. Decisions to implement a mandatory quarantine are made by public health officials. MMC is closely monitoring guidelines from federal authorities and will follow all mandatory quarantine protocols if and when they are required.

    A recommendation for self-isolation serves to temporarily separate people who have been in an area of public health concern to help protect their health and that of their community. In most cases where self-isolation is recommended, most people willingly comply.

  • I know someone who is self-isolating. Do I need to isolate too?

    In general, people who have had a close contact (prolonged face-to-face contact) with a person diagnosed with COVID-19 or with someone who has recently traveled from or through a high risk area are being recommended to self-isolate for 14 days. 

    People who are close contacts of someone who is proactively self-isolating are considered second-degree contacts and are not being recommended to self-isolate at this time. The CDC advises that individuals who are “contacts of contacts” are not at an increased risk of exposure to COVID-19.

  • How can I be prepared? What proactive measures should we be taking?

    Please follow the direction from the U.S. Centers for Disease Control and Prevention (CDC) regarding prevention. The recommended steps include washing your hands often, avoiding close contact with people who are sick, staying home when you are ill, and also cleaning and disinfecting frequently touched objects and surfaces using a regular household cleaning spray or wipe.

    MMC also recommends Staying Informed and Staying Connected! Monitor your MMC email and check this site regularly. MMC will continue to share important updates and information as this situation evolves and recommend any additional steps that students should take to stay well.

  • Are there any special cleaning protocols I should follow?

    No. Standard cleaning with common household disinfectants (such as Clorox® wipes) should be sufficient.  As is recommended each year during cold and flu season, be sure to clean high touch areas (e.g. doorknobs, telephones, remote controls, and bathroom surfaces) regularly.

  • Should we be wearing masks?

    NO! Masks are only recommended for those with symptoms. 

    The Department of Health and CDC are not  recommending masks to prevent transmission of this virus. 

    Distributing and wearing masks when not clinically indicated diverts key resources from essential areas and may cause unnecessary public alarm. Should the evidence-informed guidance change, the College will adjust protocols as appropriate.

    Learn more about proper mask usage here from the World Health Organization.

  • Is MMC planning on cancelling classes or closing campus?

    Academic and business operations will continue remotely for the remainder of the spring semester. The College will remain open (with limited access) unless guidance from the CDC or NYC Department of Health changes.

    See the following schedule for more detail:

    Thursday, March 12 Classes suspended for in-service faculty days to prepare faculty for remote education delivery.
    Friday, March 13 Classes suspended for in-service faculty days to prepare faculty for remote education delivery.
    Saturday, March 14 Classes continue as regularly scheduled.
    Sunday, March 15 Classes continue as regularly scheduled.
    Monday, March 16 Classes suspended for in-service faculty days to prepare faculty for remote education delivery.
    Tuesday, March 17 Classes suspended for in-service faculty days to prepare faculty for remote education delivery.
    Wednesday, March 18 Advisement Day. No classes scheduled and academic advising will take place remotely.
    Thursday, March 19 through Friday, April 3 Classes will all be delivered remotely via electronic channels. No in-person classes on campus.
    Saturday, April 4 through Sunday, April 12 Spring Break. No classes scheduled.
    Monday, April 13 – Thursday, May 21 Classes will all be delivered remotely via electronic channels for the remainder of the semester. No in-person classes on campus.


    This plan is subject to change at any time. Please continue to closely monitor your MMC email and this webpage.

  • I have upcoming personal travel (including spring break). Should I change my plans?

    Due to the increasing spread of the COVID-19 virus globally, Marymount Manhattan College is suspending all business-related international travel, effective immediately, out of an abundance of caution. If you have already made arrangements to travel internationally on College-related business or for a College-funded conference, please speak with your immediate supervisor for next steps.

    In addition, given the difficulty of predicting how the virus will continue to expand or when additional travel restrictions may be imposed, the College strongly encourages all students, faculty, and staff to postpone or cancel all personal international travel plans.

    The College will also follow all federal requirements regarding community members traveling back to the United States. Those that travel to or through China (including Hong Kong), Italy, Iran, Japan, and South Korea, and those that have had direct close contact with a person diagnosed with COVID-19, may be recommended to self-isolate on their return. Note that this list is subject to change based on guidance from federal authorities.

    Those who still choose to travel overseas should make every effort to stay up to date regarding often fast-changing governmental regulations, including Executive Orders and guidance issued by U.S. Citizenship and Immigration Services, the Department of State, and U.S. Customs and Border Protection.

    If you are currently outside the United States with plans to travel to campus, please follow the guidance and requirement of federal authorities.  The US Government has put in place restrictions on travelers coming to the United States from or through a number of impacted regions.

    Be sure to contact your airline as there have been numerous changes to commercial air travel.

    In addition, please complete this form to notify the College of your travel plans.

  • I’ve read about the deaths from COVID-19. Should I be worried?

    While the situation is still evolving, the currently available data shows that most of the deaths from COVID-19 have been in more vulnerable groups, including the elderly and those with underlying medical conditions. These populations are at increased risk for more severe illness from all viruses, including the flu.

    The majority of people who contract COVID-19 display only mild symptoms and do not require hospitalization.

  • I have an underlying health condition that puts me at greater risk for COVID-19 complications. What should I do?

    For individuals with a higher risk for complications, please refer to the CDC’s guidance.

For more information, check out the CDC’s Frequently Asked Questions about COVID-19.

Questions about Remote Business Operations for Staff


HR & Personal FAQS

  • Can I work from home?

    During this time of emergency, the College is encouraging all employees who can work from home to do so. If you are unsure if your role lends itself to remote work, please see your supervisor.  He/she will work with you to determine your best use of time during this emergency situation. 

    You may be asked to complete tasks that are outside of your usual scope of work, if your regular job function cannot be completed during a time of remote work.

  • What if I need to take care of my children or a family member while I am working from home?

    During an emergency period, the College anticipates that family needs will arise while employees are home and working remotely.  Please keep in contact with your supervisor and let them know if your availability changes throughout the day.

  • Am I allowed on campus?

    Currently, the campus is not closed. Employees are allowed to enter campus buildings as necessary.

    However, for the safely of our employees, the College is trying to limit the number of employees commuting and congregating in one place. Please use your judgement and work closely with your supervisors to determine if you should come to campus.

  • Will I be paid when I am working remotely?

    If you are working remotely, you are working. You will be paid in accordance with the College’s regular payroll schedule. 

    Non-exempt employees should continue to track their time in ADP. If you are having difficulty accessing ADP, please email your hours worked to your supervisor. Overtime is prohibited during this period of emergency remote work.

  • Will I continue to accrue paid time off while working remotely?

    Yes, time will accrue as usual.

  • What if I had a planned vacation during this period of remote work?

    If you were scheduled to be on vacation during this emergency period, then you would not be expected to work remotely while on vacation. 

    However, given the restrictions on traveling, you may find it necessary to postpone vacation plans. Please notify your supervisor if your plans have changed.

    If you have plans to leave the country and still intend to do so, please be aware that you will be asked to self-isolate for 14 days after arriving back in the states, before you would be allowed back on campus.

  • Information from Cigna regarding COVID-19

    Cigna has developed an FAQ document related to general and insurance-related questions about COVID-19. Please read here.

  • TIAA-CREF Webinars

    Keep your financial goals on track with TIAA CREF’s Live Webinars

  • Tips for Remaining Healthy & Resilient

    The spread of the coronavirus COVID-19 has put organizations and employees on alert. This information can help keep employees informed about the coronavirus, as well as offer guidance on how to remain healthy and deal with the emotional impacts of the outbreak.

  • I have a human resources, benefits or payroll question while I am working remotely. Who should I contact?

    • Benefits questions and questions regarding ADP: please contact Kevin Ng at
    • Recruitment questions: please contact Marissa Skiff at
    • All other HR questions: please contact Bree Bullingham at 
    • Payroll questions: please contact Luz Gomez at


  • How do I know what technology I need to work remotely?

    Please work with your supervisor to determine what technology you may need to work remotely. If you have technology needs, please contact IT at 212-517-0580 or

  • What if I don’t have a computer at home?

    If you don’t have access to technology at home, you may be asked to work onsite if your position is considered essential to maintain the operations of the College.

    If you are not asked to work onsite, you may be asked by your supervisor to complete tasks that are outside of your regular job functions, i.e make phone calls.

  • Can I have my office phone forwarded?

    Yes, see below for instructions for setting up call forwarding if you will be in the office to access your phone yourself.

    If you will NOT be in the office to physically access your desk phone, contact the IT department (212-517-0580 or and they will be able to set it up remotely for you. You will need to provide both your office extension number and the number to which you would like your calls forwarded. 


    Cisco Phones
    To forward all calls:
    Press the “Forward All” soft key.  
    1. Then enter 9-1 - ( area code) phone number from your phone.  
    2. To verify that your calls are forwarded, look for the “Forward All” icon in the line label, and the forwarding information in the header.  
    To cancel call forwarding  
    Press the “Forward Off” soft key.  
    Siemens Phones (white colored phones)  
    To forward all calls:  
    1. Get dial tone, press FORWARD “FWD” key or dial #91.  
    2. Dial 91(area code) phone number you want to receive your calls.  
    3. Hang up the phone.  
    To Cancel call forwarding:  
    Press “FWD” key or get dial tone and dial ##91

    You can find additional resources on the  IT website .   If you have specific questions, please reach out to  

  • How do I check the voicemail on my office phone while I am working remotely?

    Siemans Phones (white colored phones) 
    To access the voicemail system from outside of MMC, you may dial 212-517-0517 on any phone and follow the automated prompts. Once you have connected, you have options from within the system menu:

    • You can listen to messages
    • You can change your internal greetings, and external greetings
    • You can reset your password

    Cisco Phones (black phones)  
    Dial your phone number, when it goes to the voicemail, press the “Star” button.   

    You will be prompted with the ID number, that’s your extension, VM password and follow the i nstructions.  

    For additional resources and phone system instructions, please visit the IT website link here.

  • What tools are available for me to host a conference call for a meeting?

    There are several options available to you, including Zoom, Microsoft Office Teams, and Free Conference Calls.


    Zoom is a video-conferencing platform that enables you to interact remotely with your colleagues in real-time. There is no limit on the number of individuals who can be using Zoom at any one time. However, each session is limited to 40 minutes in duration unless you have a Pro account.

    If your team does not have a Zoom account, you can sign up for a free account at When you sign up, please make sure you use your MMC email to create the account so IT can provide support.

    If you have a need to use Zoom Pro for meetings longer than your existing software will allow, please reach out to your supervisor further instructions.

    The Library Guide resource below, and this file, can provide guidance to you in setting up your account.

    Below are links to online training resources for setting up a Zoom session to deliver instruction directly to students:

    Can I Initiate a Meeting from Outlook?  
    Yes. You will need to download the Zoom Pl ugin for Outlook. Please  click here  for instructions.  


    Microsoft Office Teams

    You can use Microsoft Office Teams to have calls with other members of Marymount Manhattan Community. 

    To create a “Team” for your department, please email   

    After IT has authorized your “Team” account, please see guidance for how to utilize Teams for internal team meeting at




    Free Conference Calls

    Set up a free conference call using the instructions in the this document

  • Zoom Security Information

    As more and more people and companies around the world are turning to Zoom as their platform for remote learning and working, we urge anyone hosting Zoom meetings to be mindful of best practices for protecting the security of your sessions. Read this important guide, and contact IT if you have any questions:

    How to Keep Your Zoom Sessions Secure

  • Are there any resources for free internet access?

    In light of the COVID-19 outbreak, nearly 80 broadband and telephone services providers and commissions have signed on to what it’s calling the “Keep Americans Connected Pledge.” The agreement is aimed at ensuring residents and small businesses don’t lose broadband and phone service during the current pandemic, which has led to many service and employment disruptions.

    Check out this article for a list of companies (major providers, as well as local and regional companies) who have committed to fulfilling the pledge. These providers service a variety of regions and may not all be relevant.

    Please note that you are responsible for contacting individual providers yourself. The College is permitted to call on behalf of any student, faculty, or staff member.

  • Can I access reports on the Staff Portal?

    The reports available to you on the Staff Portal live on a secure server which requires VPN access. If you need to run a report and do not have VPN access, please contact

  • How do I access the files on MMC’s network from through VPN (Cisco AnyConnect)?

    Connecting using the Cisco AnyConnect application on Windows or MAC:  

    1.     Connect to the Internet.  

    2.     Open the  Cisco AnyConnect Secure Mobility Client  

    3.     Type  or the IP address and click Connect.  

    4.     Enter your MMC  user ID  and password.  

    5.     Click OK.   

    6.     After connected, go on to initiate the remote desktop or the specific applications you have access to.  

    1. It is imperative that if you complete the work requiring VPN, that you immediately disconnect from VPN .  To end your  VPN  session, click “disconnect” on the cisco AnyConnect Application.

    Using the Cisco VPN Client (older Version)  

    1.     Open the  Cisco VPN Application  

    2.     Select  MMC  and click Connect  

    3.     Enter your MMC  User ID  and Password.  

    4.     Click OK  

    5.     After connected, go on to initiate the remote desktop or the specific applications you have access to.  

    6.     It is imperative that if you complete the work requiring VPN, that you immediately disconnect from VPN.  To end your  VPN  session, click “disconnect” on the cisco AnyConnect Application.  

Resources for Supervisors

Purchasing & Mailroom Questions

  • Will the Business Office be operating while we are working remotely?

    Yes, the business office will be fully operational while the business office staff works remotely. There are a couple of individuals that will be coming into the office periodically to perform critical business functions that cannot be performed remotely but will remain accessible via email and phone while working remotely.

  • Can I make necessary purchases for my department while working remotely?

    Yes, you can request to make critical purchases through our normal process; however, we ask that you consider whether the purchase is necessary for business continuity prior to submitting it. If it can be delayed until we return to normal operations, please do so.

    For small dollar purchases that are in accordance with our p-card policies, please feel free to make purchases on your p-card with appropriate approval from your supervisor. For all other purchases, please submit requisitions for approval via email to

  • How can I submit a purchase requisition while working remotely?

    You can submit requisitions via email to Please ensure that you obtain the required approvals per our purchasing policies prior to submitting your request. During this remote period, we will accept email approvals; however, all other the guidelines outlined in our existing policies should continue to be adhered to. For additional guidance regarding purchasing policies, please refer to the purchasing link which includes the MMC Requisition form and Purchasing Manual. Please address any specific questions regarding the purchasing process to the email address noted above.

  • How will I know if the items that I purchased arrive?

    At this time, if items are delivered to the College address, they will remain in the mailroom until further notice. Please contact purchasing to discuss possible other arrangements.

  • Where will the items that I purchased be sent?

    This will be determined on a case-by-case basis; most College vendors ship directly to the College address. You will need to reach out to purchasing to discuss your request.

  • I just received a vendor invoice that needs to be paid, who should I send it to?

    Please submit all vendor invoices to for processing.

  • Will Mail Services be available while we work remotely?

    The mailroom and mail services will be available on a limited basis. The Mailroom at 71st Street is on Mondays from approximately 10:00am – 2:00pm.

  • 71st Street Mailroom Process

    What will happen with mail at 71st Street? 

    Arrangements have been made with USPS to have Marymount Manhattan College’s mail picked up every Monday from the 70th Street Post Office. Mail is sorted by department and held in the Mailroom. Checks received are given to the Business Office for processing.

    Will FedEx and UPS still be making deliveries?

    Yes. At this time both couriers will continue to make deliveries to the main campus. The mailroom staff will log in all packages received.

    Will I be able to get mail and packages? 

    You will be notified once you will be able to pick up mail and packages from the mailroom. At that time, you will also be able to drop off any outgoing mail.

    How do I know if I have a package, and when I can pick up my package?

    There are packages that are currently in the mailroom and you will be notified of any new package that arrives; these packages will remain in the mailroom until we receive notification that we are able to return and release them to you. Some packages may be delivered to your department due to space restrictions in the mailroom; you will receive an email advising you of the location where the mailroom staff and security delivered your package.

  • 55th Street and Cooper Square Residence Hall Mailrooms:


    At this time, both Residence Halls are opened on Mondays between 10:00am – 3:00pm to forward mail to students and to return to sender any remaining packages that are currently in the mailrooms.

    Any questions can be directed to either Ebro Marrero at or Maria C. Marzano at