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Jabber FAQs

What is Jabber?

Cisco Jabber is MMC’s softphone solution that provides telephone services via a software client on your computer. It allows you to make and receive calls from your assigned MMC business telephone number, as well as providing access to your voicemail.

 

Can I make 911 calls with Jabber?

  • Do NOT use Jabber to place 911 emergency calls.
  • Use a landline, desk phone, or your mobile phone to make 911 calls whenever possible.

 

Why is my Jabber client not logging in?

  • Verify that your device is properly connected to the internet and can browse the web.
  • Make sure you first carefully follow the provisioning steps in the Get Jabber
  • document.
  • Also make sure that for username you’ve entered your MMC email address and password; for example: youremail@mmm.edu

 

Jabber was working before but it has now stopped

  • If you recently updated your MMC Password, you will need to update it on Jabber.
  • Sign-Out and then sign back in with your new password.
  • Verify that your device is connected to a network , with a strong signal if connected via wireless/cellular.

 

Is the MMC VPN connection required to run Jabber outside of MMC?

  • No, the VPN client is not required. Jabber works inside and outside of MMC, with or without the MMC VPN.
  • However, you may need to use the VPN client to use it in conjunction with other MMC applications, such as the Finesse Contact Center application.