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OneCard FAQ

  • What is the MMC OneCard?

    MMC OneCardMMC OneCard is the photo ID that you receive at the beginning of your first semester or on your first day of work at MMC. Every student, staff, and faculty member is required to have a valid ID.

    The MMC OneCard provides access to MMC campus buildings and residence halls, as well as various College facilities. Your OneCard also gives easy access to your Dining Dollars  account—you can check your balance and add or use funds at on-campus locations (the 4th Floor Café, Starbucks, Griffin Gear Kiosk, and the C-Store at 55th Street), as well as off-campus vendors located near the residence halls.

  • What is the Touchnet OneCard app?

    Find the Touchnet OneCard App in the App Store or the Google Play Store.Find the Touchnet OneCard App in the App Store or the Google Play Store.Your MMC OneCard can be accessed on your phone via the TouchNet OneCard App, which can be downloaded through the App Store or the Google Play Store. This app gives you full access to all the functions of the MMC OneCard. For information about downloading the app and setting up your account, view our OneCard Account Setup Instructions .

  • What are the OneCard requirements?

    All MMC students, faculty and staff are required to setup their MMC OneCard by creating an account online and then downloading the “TouchNet OneCard” app. View the instructions for creating an account here . If you do not own a smartphone, follow the instructions in the section “What If I Don’t Have a Smartphone?”

    Your MMC OneCard is required for entrance to campus events and facilities, and must be produced as a means of identification when requested by a College security officer or administrator. IDs are valid only for registered students, faculty, and staff and are non-transferable. MMC students, faculty, and staff are permitted to maintain only one current ID, and using another person’s ID or ID number is prohibited. Dining Services utilizes a Dining Dollars declining balance system that is connected to your ID.

  • How do I sign up for a MMC OneCard?

    For New Students, Faculty, and Staff

    If you are new to MMC, you must get a photo taken by Campus Safety before you can activate your mobile OneCard.

    Please go to Campus Safety at the 72nd Street Security Desk to get your photo taken if your photo was not taken during Griffin Days or at the residence hall upon move-in.

    For detailed instructions on setting up your account and downloading the app, please see our MMC OneCard Account Setup Information . Your ID # can be found on your Mobile OneCard.

    Returning Students, Faculty, and Staff

    Returning students, faculty, and staff will need to sign-in to the TouchNet OneCard site to create a password. Use your MMC ID and date of birth to sign in. Follow the instructions for resetting your password. Once you create your password, you will be able to use your Student ID and Password to login via the TouchNet OneCard app.

    View complete instructions here.

  • What if I don’t have a smart phone?

    All MMC Students Staff and Faculty are required to download the OneCard app. If you feel you cannot do so, please click here to fill out a request for a physical ID.

    Requests from Faculty and Staff will be reviewed by the Human Resources team. Requests from Students will be reviewed by Student Life staff. Once you complete the form, your request will go the the appropriate department and you will receive an email indicating whether your request was granted or not. If your request is approved, the email will contain information on acquiring a physical ID card.

  • What if I punch a Time Clock?

    You can look up your ID number on your smartphone via the Touchnet OneCard App. Simply enter your ID number. Your ID number on your Mobile OneCard can be found directly under the barcode. There is no need to swipe a card.

  • How do I use MMC OneCard to add to my Dining Dollars balance?

    You can deposit money into your Dining Dollars balance using the Touchnet OneCard app by clicking “Campus Resources” and then “Add Money”. You can also go directly to the OneCard site on your computer by clicking here. In both cases, you will need to enter your Student ID number and Password and click “Add Cash” from the navigation menu. Complete the required form for payment processing.

    The following credit card types are accepted: Visa, Mastercard, and Discover.

  • How do I add financial aid money to my Dining Dollars balance on my MMC OneCard?

    To transfer financial aid funds to your Dining Dollars balance, you will need to visit the Center for Student Services , located on the Lower Level of Nugent Hall. 

  • How do I check my Dining Dollars balance for purchases?

    You can check your Dining Dollars balance either on the OneCard website or through the mobile app.

    On the website, click on “Financials” on the top navigation menu and then select “Balances.” You can also click “Add Cash” from the navigation menu to add money to your Dining Dollars account.

    On the app, you can view your Dining Dollars balance by clicking on the “$” symbol in the bottom navigation menu.

  • How can I view my Transaction History for accuracy?

    You can access your transaction history by clicking “Campus Resources” and then “Add Money” on your mobile app. Login with your Student ID and password. Click on “Financial” and then “Transactions.”

    You can select a date range of 60 or 90 days as a default search. If you are looking for a particular day, you can search a date range between the same two dates. If you need a more precise date range, use the Advanced Search.

    You can also access OneCard on your computer by clicking here .

  • I’ve lost my MMC OneCard (physical or virtual). What should I do?

    If you suspect your card or phone is lost or stolen, play it safe and report it immediately to MMC’s Security Department to protect your identity and your accounts. As soon as possible, contact the IT Help Desk (Carson Hall 4th floor) to deactivate your mobile ID. For missing MMC ID cards, please contact the Center for Student Services and Campus Safety (212-517-0411) for replacement.

    Lost ID Card

    In the event an MMC ID card is lost or stolen, a replacement must be obtained from the security desk. There will be a $10 fee assessed to replace the first lost card, and a $25 fee assessed for each additional card. The fee should be paid to the Center for Student Services, located on the Lower Level of Nugent Hall. Present your receipt of payment to Campus Safety so a new card can be issued.

  • My MMC ID is not reading when swiped. What should I do?

    If your mobile ID is not scanning, stop by the Campus Safety office on the first floor of Carson Hall.

    If you have a physical MMC ID that is damaged due to normal wear and tear, it will be replaced free of charge if you have the physical card in your possession. Any other damages (including hole punches) will incur a replacement fee. 

  • What do I do if I think someone is using my MMC ID?

    Students

    Students who are found using an MMC ID or Mobile OneCard that does not belong to them will be considered in violation of the MMC Code of Conduct. If you suspect that someone is in violation, please report this immediately to Campus Safety.

    Staff

    MMC expects a high standard of employee conduct. Using an MMC ID that does not belong to you will be considered a violation of the MMC Employee Standards of Conduct. If you suspect that someone is in violation, please report this immediately to Campus Safety. Corrective action will be taken, up to and including termination of employment if appropriate.

  • What data is collected by the new TouchNet OneCard System?

    TouchNet OneCard collects a pass or fail record for access to the building and the time in which the person(s) scan into the building they are accessing. The TouchNet OneCard system does not have the ability to monitor a person’s movement. 

  • Who has access to this data?

    Campus Safety, Residence Life, and the Information Technology Departments have access to the information above. 

  • How long is building access information maintained?

    The information is kept for three months. Data that is over 3 months old is purged from the system.

  • What is the purpose of viewing this data?

    Building access information will prevent unauthorized individuals from accessing the building and will facilitate the proper check-in of visitors/guests and vendors.  Viewing this information will enable Campus Safety and Residence Life to monitor ID misconduct such as sharing ID cards to get non-MMC members into buildings and prevent unauthorized use of dining dollars.

  • Why does the app ask to turn on location?

    Like most apps that you download to your smartphone, the TouchNet VIP app may ask you if you want to turn on location. DO NOT click “yes” to this question.  There are features that the OneCard mobile app offers that we will not be using at our institution.  We have chosen not to use any feature of OneCard that would require our members to use the location service.  

    If you accidentally typed “yes” or “allow” when asked to turn on location, please contact the IT Department at ext. 580 for assistance.

  • I am a student who has a programmable magnetic button on my ID card that allow me entry to our Drafting Studio, when classes aren’t meeting. How will I get into the studio if I have to hand in my ID?

    Students who have a programmable magnetic button for entry into a particular room will be provided a new card with the button attached that will be used throughout the semester.  The student will be asked to return the card at the end of semester. The dates of issue and return will be provided to you by your instructors/professors during the start of classes.  

  • If I don’t have my phone but I don’t have an ID, how do I enter the building?

    Please see Campus Safety so they can verify who you are.

  • Can I have access to my own data that has been collected?

    Data contained in the TouchNet System is only available to Campus Safety, Residence Life and IT. In the event there is an extenuating reason you need access to this data, contact Campus Safety.

  • Where do I get my ID number when registering on OneWeb?

    Returning students staff and faculty can find their ID number under the barcode on their ID cards. New students, staff and faculty can access their ID’s via MMC Connect or by checking with Campus Safety or IT.