We are in the process of replacing the Siemens analog phones that were installed at the College many years ago. The legacy analog system no longer supports many features due to outdated technology and does not allow remote access to the College’s phone service. Therefore, we are migrating to a Voice over Internet Protocol platform (VoIP).
VoIP platform is a network-based system that allows more flexibility and independence on the part of the user. It requires new phones and adequate wiring. The project includes three phases. The first phase was completed with a pilot group, and the remaining phases will be rolled out from February 2021 through August 2021.
Cisco Jabber: Unified Communications Application
The VoIP platform will enable users to access their MMC phones on campus and remotely through their computers via the Jabber application. It will also provide the same workflows and functionality as if they were physically sitting in their offices. In addition to the phone features you are accustomed to, Jabber offers instant messaging, voice and video calls, voice messaging, desktop sharing, and conferencing on any device, including your computer or cell phone.
MMC will be converting all analog phone lines to VoIP. This is a large project. As such, we will be completing it in phases. The schedule will be based on recommendations from the Cabinet. Student-facing departments, as well as those scheduled to move locations, will be prioritized.
The process starts with your department receiving, via email, a list of names and phone extensions for your department. You will be asked to review this list to make sure all your department extensions are included and correct. Once IT Tech Support receives the verified list, each person will be contacted individually to arrange a mutually convenient time for installation of Jabber and training. A headset will be provided to all VOIP users. Training materials will be provided as well.